General L1 Support-English

NTT DATA; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global IT services provider is seeking a Helpdesk Associate in Guadalajara, Jalisco. The role requires providing general support for hardware, MS Office, and in-house applications. Ideal candidates should have advanced English skills and at least six months of customer service experience. NTT DATA Services offers a competitive salary along with benefits such as grocery tickets, medical insurance, and personal days. This is an opportunity to grow within the company.

Servicios

Competitive salary

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

10 days of vacations

50% Vacation bonus

5 personal days per year

Medical insurance (You and your family)

Life insurance

Dental Insurance

Discounts with selected Optics

Opportunity to grow in the company

Formación

• 6 months of experience in customer service.
• Interest in working in an IT environment.
• Availability to work 45 hours per week.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Answer technical support calls and provide escalation to other groups.
• Document troubleshooting steps and customer incidents.

Conocimientos

Advanced English

Customer Service Experience

Descripción del empleo

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.

NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.

Location: Guadalajara, Jalisco. Mexico.

Requirements

• Availability to work 45 hours per week
• Interest in working on Afternoon/Night shifts
• Advanced English
• Looking to work in IT Environment
• 6 months of experience in Customer Service

Activities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

We Offer

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• 5 personal days per year
• Medical insurance (You and your family)
• Life insurance
• Dental Insurance
• Discounts with selected Optics
• Opportunity to grow in the company

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law