General L1 support

NTT DATA, Inc.; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology services firm is seeking a Help Desk Associate to provide Level 1 support for hardware and MS Office applications in Guadalajara, Jalisco. Candidates should possess advanced English skills and some customer service experience. The role includes responding to technical support calls, troubleshooting issues, and documenting solutions. This position offers a competitive salary, grocery tickets, and various benefits including medical and life insurance.

Servicios

Competitive salary

Grocery tickets equal to 12% of base salary

30 days of Christmas bonus

12 days of vacation

50% vacation bonus

5 personal days per year

Medical insurance for you and your family

Life insurance

Dental insurance

Discounts with selected opticians

Opportunity to grow within the company

Formación

• Availability to work 45 hours per week.
• Interest in working afternoon/night shifts.
• Minimum of 6 months in customer service.

Responsabilidades

• Provide L1 support for hardware and MS Office packages.
• Offer advanced technical support for in‑house applications.
• Answer technical support calls and document incidents.

Conocimientos

Advanced English proficiency

Customer service experience

IT environment experience

Descripción del empleo

Overview

NTT DATA seeks a Help Desk Associate (Full Time) to join our team in Guadalajara, Jalisco, Mexico. The role involves providing general Level 1 (L1) support for hardware, MS Office packages, and in‑house applications.

Location

Guadalajara, Jalisco, Mexico

Responsibilities

• Provide L1 support for hardware and MS Office packages.
• Offer advanced technical support for in‑house applications and developments.
• Answer technical support calls, providing assistance and escalating to other support groups as needed.
• Respond to email‑generated support requests or reports.
• Document troubleshooting steps and detailed descriptions of customer incidents and requests.
• Apply diagnostic techniques to identify problems, investigate causes, and recommend solutions to resolve failures.

Qualifications

• Availability to work 45 hours per week.
• Interest in working afternoon/night shifts.
• Advanced English proficiency.
• Experience in an IT environment.
• At least 6 months of customer service experience.

Benefits

• Competitive salary.
• Grocery tickets equal to 12% of base salary.
• 30 days of Christmas bonus.
• 12 days of vacation.
• 50% vacation bonus.
• 5 personal days per year.
• Medical insurance for you and your family.
• Life insurance.
• Dental insurance.
• Discounts with selected opticians.
• Opportunity to grow within the company.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We accelerate client success and positively impact society through responsible innovation, with strong capabilities in AI, cloud, security, connectivity, data centers, and application services.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Other Information

Whenever possible, we hire locally to NTT DATA offices or client sites. Employment may require in‑office attendance for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.