Fraud Detection Supervisor — 24/7 Risk & Ops Leader

Didi; Ciudad de México; Presencial; MXN 60,000 - 80,000; Jornada completa

Descripción de la vacante

A leading mobility technology platform is seeking a Fraud Detection Supervisor in Mexico City. The ideal candidate will manage high-risk transactions, collaborate with various teams to enhance fraud detection accuracy, and oversee performance metrics. Required qualifications include fluency in English or Chinese and 2-5 years of relevant experience. This is a pivotal role ensuring a seamless customer experience while mitigating risks effectively. A commitment to operational excellence and a customer-focused approach are essential.

Formación

• Fluent in English or Chinese, capable of professional communication.
• 2-5 years of relevant experience, with at least 1 in risk management.
• Strong knowledge of techniques for preventing fraud.

Responsabilidades

• Identify and manage customer authorization issues.
• Handle risk events and manage identified suspicious transactions.
• Supervise inbound team and monitor key operational metrics.

Conocimientos

Advanced English or Chinese proficiency

Leadership skills

Analytical skills

Risk management experience

Fraud detection knowledge

Descripción del empleo

A leading mobility technology platform is seeking a Fraud Detection Supervisor in Mexico City. The ideal candidate will manage high-risk transactions, collaborate with various teams to enhance fraud detection accuracy, and oversee performance metrics. Required qualifications include fluency in English or Chinese and 2-5 years of relevant experience. This is a pivotal role ensuring a seamless customer experience while mitigating risks effectively. A commitment to operational excellence and a customer-focused approach are essential.