(Fluent English, Trade Operations) Customer Success Specialist (LATAM)

SupportYourApp; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global support services company is looking for a Customer Success Specialist to provide training and support for clients in various sectors. The role requires excellent English communication skills and 2-4 years in customer success or trade operations. You will deliver onboarding, guide users, and ensure operational excellence. Enjoy the benefits of a fully remote work environment, a fixed schedule, and opportunities for personal development within a multicultural team. Compensation will be in USD.

Servicios

Fixed schedule: Monday-Friday, 11 AM-7 PM

Fully remote cooperation

Inclusive international environment

Compensation in USD

Rewards for referring friends

Balance between project workload and personal time

Greenhouse conditions for self-development

Formación

• 2-4 years in customer success or trade operations required.
• Direct B2B experience with enterprise-level customers preferred.
• Hands-on experience with logistics/supply chain and trading workflows.

Responsabilidades

• Deliver eBL onboarding, training, and client support.
• Guide users and ensure correct operational procedures.
• Provide functional and operational support to clients.

Conocimientos

Excellent English communication skills (C1 level)

Customer success experience

Interpersonal skills

Analytical skills

Ability to manage multiple tasks

Structured onboarding delivery

Problem-solving skills

Training content creation

Educación

Bachelor's degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems

Descripción del empleo

Who we are?

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What you will do:

• Deliver eBL onboarding, training, and client support after contract signing
• Guide users through full eBL workflows and ensure correct operational procedures
• Provide functional and operational support to agri-trading firms, vessel carriers, banks, and agents
• Maintain communication with clients across regions and gather feedback for improvements
• Handle first-line eBL issues, perform triage, and elevate when needed
• Create and maintain user guides, knowledge base content, and troubleshooting documentation
• Maintain deep understanding of client solutions and meet KPI

What you need to succeed in this role:

• Excellent English communication skills (at least C1 level)
• 2-4 years in customer success, trade operations
• Direct B2B experience working with enterprise-level customers
• Hands‑on experience with bulk shipping, agricultural commodity trading, logistics/supply chain, trade execution workflows
• Strong interpersonal skills for working with operational users across different cultures and organisations
• Ability to manage multiple parallel tasks without losing structure
• Strong analytical skills for operational problem‑solving
• Comfortable delivering structured onboarding, user training, and operational support
• Maintain deep understanding of client solutions and meet KPI
• Experience creating training content, knowledge base materials, or user guides
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps‑download and 40 Mbps‑upload)

Will be a great plus:

• Bachelor's degree in Agriculture, Commodities Trading, Supply Chain, Business, or Information Systems

Benefits:

• Fixed schedule: Monday-Friday, 11 AM-7 PM, GMT‑3
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time
• Responsive leadership interested in your development and long‑lasting cooperation
• Greenhouse conditions for self‑development
• A culture built on trust, with no time‑tracking requirements
• Specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

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