Field Services Technician

NTT DATA; Ciudad de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology service provider is seeking a Field Services Technician in Ciudad de México to integrate various systems solutions. Responsibilities include installation, maintenance, and client interaction. Candidates should possess strong knowledge of Windows and client service skills, with a high school diploma and certifications preferred. This role may require significant travel and offers opportunities for remote work based on client needs.

Formación

• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

Responsabilidades

• On-site integration of company and multi-vendor systems solutions.
• On-site and/or remote installation, implementation, configuration, and maintenance of hardware.
• Serves as company liaison with clients on administrative and technical matters.

Conocimientos

Strong knowledge of Windows operating system environment

Solid client service skills

A+ desktop or equivalent skill set

Educación

High School Diploma or equivalent

Undergraduate degree or some college coursework preferred

Descripción del empleo

Overview

We are currently seeking a Field Services Technician to join our team in CDMX Coyoacan - Tlalpan, Ciudad de México (MX-CMX), Mexico (MX).

Responsibilities

• On-site integration of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems.
• On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals.
• Serves as company liaison with client on administrative and technical matters. Interprets clients’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks / printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.
• Significant travel including overnight domestic or international trips may be required.

Qualifications

• High School Diploma or equivalent. Undergraduate degree or some college coursework preferred.
• Strong knowledge of Windows operating system environment.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.