Field Sales Engineer

Hitachi High-Tech Mexico S.A. De C.V.; Xico; Híbrido; MXN 911,000 - 1,276,000; Jornada completa

Descripción de la vacante

A leading technology firm in Veracruz, Mexico is seeking a Field Sales Engineer to maintain customer relationships and pursue new business opportunities. Responsibilities include conducting sales presentations, managing the sales pipeline, and providing customer training. Candidates should have an engineering degree and sales experience. This role operates in a hybrid work environment, requiring significant travel to customer sites. Strong communication skills and technical knowledge of analytical instruments are essential.

Formación

• Familiar with operation and theory of electron microscopes or other analytical instruments.
• Basic knowledge and understanding of Physics and Chemistry.
• Demonstrated ability to communicate information effectively.

Responsabilidades

• Maintain existing customer base and pursue new business opportunities.
• Conduct sales calls and track sales activities.
• Provide customer training and troubleshooting.

Conocimientos

Sales skills

Communication skills

Technical knowledge

Customer relationship management

Time management

Educación

Associate's degree in engineering

Bachelor's degree in engineering, Chemistry, Physics, or related field

Herramientas

MS Office

CRM software

Descripción del empleo

Description

POSITION TITLE : Field Sales Engineer

DIVISION : HTMX

WORKSTYLE DESIGNATION

Hybrid (remote : Tuesdays and Thursdays)

Field Sales Engineer Position to maintain existing customer base and pursue new business opportunities through product promotion.

Familiar with basic operation and theory of electron microscopes or other analytical instrumentation types from Hitachi's portfolio (XRF, OES, thermal analysis, optical spectroscopy, etc.).

Significant time will be spent receiving specialized sales training while working under the supervision of senior sales staff and engineers.

Follows established methods and techniques to complete tasks in effective and proven ways and presents sales materials to prospective customers.

First level of customer support in the region for routine sales activities, including quote requests and customer demonstrations.

Will interface with service teams and provide basic operation training and troubleshooting related to instrument use.

Employee works to identify and pursue sales opportunities throughout the region, working with marketing teams to generate inbound leads.

Travel schedule is dependent on sales activities, marketing events, and customer requirements.

PRIMARY RESPONSIBILITIES

Sales Functions

• Develop and maintain strategic customer relationships.
• Conduct sales calls, schedule promotional work and track sales activities in the assigned geographical territory.
• Conduct presentations and product demonstrations directly with customers, either individually, or in combination with other Hitachi staff, for example, technical specialists from the Applications Team.
• Maintain the CRM and provide accurate forecasts as requested.
• Provide budgetary prices and formal product quotations, prepare proposals and provide information regarding terms of sale and delivery dates.
• Grow prospects and the overall sales pipeline
• Drive sales bookings and achieve revenue goals.
• Understand Hitachi products and solutions.

Compile and evaluate data on new accounts, market trends and conditions, and competitive products and pricing.

General

• Convey a positive attitude, professionalism, and pride in appearance to all employees and customers
• Demonstrate ability to work independently with little supervision, when required
• Demonstrate ability to use good judgement in resolving problems and making recommendations
• Demonstrate ability to complete projects as designated by management with the common goal to improve overall company sales and service performance
• Willingness to travel a majority of the time.

Access to major airport or willingness to relocate is considered favorably.

EDUCATION, LICENSES, AND / OR CERTIFICATION REQUIREMENTS

• Associate's degree in engineering or equivalent combination of education and experience
• Bachelor's degree in engineering, Chemistry, Physics, or related field preferred

EXPERIENCE AND TRAVEL REQUIREMENTS

• Demonstrated strong work ethic.
• Demonstrated ability to effectively communicate information to customers and internal team regarding product information and sales progress.
• Basic Knowledge and understanding of Physics and Chemistry
• Demonstrate ability to complete system installation including Basic Customer Training
• Must be available to travel to various customer sites and Hitachi facilities as directed by management (Note : Most travel will be within the assigned district but can include any domestic or international locations)

SKILLS AND ABILITIES REQUIREMENTS

• Ability to convey key features of company products in a convincing manner
• Ability to follow sales process consistent with Hitachi ethical standards
• Ability to effectively interface with customers, service department personnel and sales support staff
• Demonstrate basic computer skills and ability with relevant MS Office programs
• Operate instruments effectively to provide customer demonstrations
• Ability to understand documentation for entry-levels training classes and product brochures
• Demonstrate ability to manage time and resources to provide consistent, high-quality customer experience
• Exhibit strong verbal and written communication skills with managers, co-workers, and both internal and external customers
• Demonstrate ability to set and keep appropriate schedules for assignments, tracking customers, quotations, and other documentation in the company CRM.

SAFETY REQUIREMENTS

• Must comply with all corporate safety requirements and directives
• Expected to use PPE when required
• Follow all equipment specific safety protocols
• Must wear PPE appropriate to the equipment being used or sales environment can include safety glasses, protective gloves, steel tipped shoes, an x-ray dosimeter, hard hat and safety vest