Field Application Scientist - México

MGI; Xico; A distancia; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading biotech company seeks a Field Application Scientist to train customers and troubleshoot technical issues with products. Candidates must have a Master's degree in a related field and strong problem-solving skills. The role involves frequent travel and offers benefits like medical coverage and travel insurance. This position is based in Mexico covering the LATAM region.

Servicios

Medical Coverage

Home Office Allowance

Travel Insurance

Formación

• Master's or higher in relevant fields required.
• Experience in NGS preferred.
• Willingness to travel over 50% of the time is essential.

Responsabilidades

• Conduct customer training for MGI products.
• Troubleshoot issues and provide support.
• Develop strong customer relationships.
• Create reports and feedback for product improvement.

Conocimientos

Problem solving

Interpersonal skills

Written communication

Verbal communication

Training/presentation

Learning ability

Educación

Master's degree in Genetics, Molecular Biology or Bioinformatics

Undergraduate level with knowledge and skills

Descripción del empleo

Overview

Position Title: Field Application Scientist
Reports to: LATAM Technical Manager
Department: MGI FAS - Latin America
Location: Mexico

MGI is at the forefront of genomics innovation, delivering high-quality genetic sequencers and advancing life sciences research. We are dedicated to creating affordable, effective healthcare solutions and expanding regional operations across the Americas.

Responsibilities

• Coordinate and conduct customer training for MGI products and applications.
• Troubleshoot issues related to experimental design, data processing, software operation, sample preparation and chemical reaction.
• Perform preliminary on-site failure analysis to identify root cause and feedback to corresponding company department or personnel.
• Develop and maintain positive relationships with customers.
• Support sales efforts through technical presentations, customer management or organizing seminars.
• Maintain an up-to-date understanding of current Commercial initiatives and strategies; maintain close collaboration with Commercial team to act on current initiatives and opportunities.
• Maintain proficiency in all product lines, instruments as well as applications from competitors and keep up with latest advancements in the field of NGS.
• Direct interaction with MGI product end-users and channel partners.
• Direct interaction with Product Support group, consisting of Product Management, Market Development Specialists, and Field Service Engineers.
• Maintain close relationship with global FAS colleagues, with the intent to promote collaboration, sharing of best-practices, learning, and overall communication.
• Ownership of content/program creation and facilitation of field-based product line demonstrations and trainings.
• Creation of reports at the completion of field travel to document visit outcome.
• Act as voice of the customer and provide product feedback to departments such as Product Support, R&D, and Marketing.
• Own and create content/program for technical workshops/training as directed by leadership.
• Represent the MGI business through participation at various global NGS related tradeshows/conferences as requested by Marketing team.
• Serve as Product Support core team member for all products.
• Provide feedback and direct involvement in the creation and maintenance of product documentation such as product inserts and instructions-for-use, from the perspective of ensuring a positive customer experience.
• Act as a key contributor of customer feedback to marketing and product development teams.
• Proactively share experience, knowledge and skills to peers and help to build an organization with strong professionalism.
• Coach and mentor new hires as needed.

Qualifications

• Education and Experience: Master\'s degree or above in Genetics, Molecular Biology or Bioinformatics or related subject.
• With NGS academic training or background or work experience preferred.
• Undergraduate with outstanding knowledge and skills is welcomed as well.
• Willingness to travel mainly within the appointed region.
• For training or occasional special calls, international travel including to China and other Americas countries is required (where permitted).
• Prior field experience supporting customers in a highly technical field preferred.
• Outstanding problem solving and interpersonal skills.
• Demonstrated both written and verbal communication and training/presentation skills.
• Excellent learning ability.
• Experience working in an international company and biomedical instrumentation or technology preferred.
• Must be able and willing to travel, >50% time

Benefits

• Medical Coverage
• Home Office Allowance
• Travel Insurance

MGI does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. MGI will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of MGI and will be processed accordingly without fee. MGI has the sole discretion to determine with whom we will enter into a contract. If you wish to work with Complete Genomics, please contact the Human Resources department at: ******. MGI provides equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity and/or expression, age, disability, veteran or uniformed service status, or any other characteristic protected by applicable law.