Facilities Coordinator

Bsb-Jll - Lasalle Services, Mex; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading facilities management company in Mexico is seeking a candidate to provide exceptional customer service and manage event coordination. The ideal candidate must have a high school diploma and proven experience in customer-focused roles, alongside proficiency in MS Office 365. Bilingual skills in English and Spanish are essential for this position. Responsibilities include managing client records, coordinating events, and supporting internal teams in a fast-paced environment.

Formación

• Exceptional customer service-related experience required.
• Proficient in MS Office 365 and adaptable to new technology.
• Prior supervisory or management experience preferred.

Responsabilidades

• Manage client invoicing and maintain records related to billing.
• Lead events coordination and ensure meticulous execution.
• Provide excellent customer service to internal and external clients.

Conocimientos

Customer service experience

Communication skills

Organization skills

MS Office 365 proficiency

Bilingual (English and Spanish)

Educación

High school diploma or equivalent (GED)

Descripción del empleo

Responsibilities

Proactively communicate and feel comfortable asking for clarity on tasks to ensure desired results.

• Lead by example, partner, and build strong relationships with associates and clients
• Ability to articulate and execute deliverables from multiple stakeholders.
• Respond to requests in a timely manner and extend outstanding customer service to all internal / external customers and clients.
• Maintain records of metrics of office services activities.
• Serve as client's main point of contact, host regular client meetings, and review metrics data related to essential job functions
• Produce client invoicing and maintain records related to supplemental billing in a timely and accurate manner
• Be flexible, prioritize and maintain poised when faced with deadlines and challenges
• Oversee and partner with GREF on the physical appearance of all serviceable areas of the site including conference rooms, pantries, kitchens, lobbies, copy centers, office services, supplies, etc.
• Manage inventory of office and pantry supplies and coordinate ordering (if applicable) Visitor and vendor coordination
• Provide escorting and coverage for vendor deliveries
• Assist with badging and other access needs
• Conference room management - tidiness, booking, etc.
• Lunch / meal and catering coordination
• Manage food service providers for associates (if applicable)
• Assist with vendor lunches as needed o Event Coordination and Management
• Help coordinate and execute a significant volume of events in partnership with other Audible locations that may be in-person, hybrid or virtual.

Support on-site and at times off-site events

• Follow or implement (when necessary) standard operating procedures for events in our MEX office.
• Manage catering orders and light AV facilitation
• Coordinate booking of vendors as needed
• Cross department support for IT and HR as needed o Work closely with MEX HR business partner o IT equipment inventory o New Hire Orientation and tours
• Maintain documented procedures for all processes and responsibilities
• Participate in weekly, monthly, and quarterly meetings.
• Establish best practice work standards and work flow.

Qualifications and Skills

• High school diploma or equivalent (GED)
• Proven exceptional customer service-related experience
• Proficient computer skills including MS Office 365 and technical acumen; willingness to learn new technology
• Prior supervisory or management experience
• Excellent communication skills both written and verbal in English and Spanish
• Willingness to embrace continuous training and educational programs
• Self-starter and ability to work independently
• Attention to detail with strong organizational skills
• Ability to remain on your feet for many hours
• Ability to stoop, climb, and lift a minimum of 50 lbs
• Ability to effectively work both individually and in a team environment
• Must be able to proactively think, plan, organize and execute in a deadline-driven environment
• Ability to work calmly under pressure and competing priorities Strong customer satisfaction, focus, and interpersonal skills