Experto en Retención Call Center

Konecta México; Xico; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A prominent customer service provider in Mexico is seeking a Customer Service Operations professional to support order flow and enhance the customer journey. The ideal candidate will have 2-3 years of experience in customer service, strong problem-solving skills, and proficiency in English. This role involves coordinating with various internal teams, ensuring timely resolution of issues, and delivering exceptional support. The position also offers performance bonuses and comprehensive benefits including medical insurance and vacation bonuses.

Servicios

Performance bonuses of up to 30% of monthly salary

Food vouchers

Comprehensive life and medical insurance

30-day aguinaldo

35% vacation bonus

Growth opportunities

Formación

• Minimum of 2-3 years of experience in Customer Service, Operations, or a related role.
• Hands-on experience with Supply Chain or Logistics workflows required.
• High proficiency in English—both verbal and written.

Responsabilidades

• Identify and assess customer needs; provide efficient, accurate solutions.
• Coordinate with Supply Chain, Logistics, and other teams to resolve issues.
• Monitor order and shipment exceptions to ensure on-time delivery.

Conocimientos

Problem-solving skills

Attention to detail

Communication skills

Time-management skills

Experience with customer service platforms

Ability to manage multiple tasks

Educación

Bachelor's degree in business, marketing, supply chain, or related field

Herramientas

Microsoft Office (Excel, PowerPoint, Word)

Zendesk

Meta

Descripción del empleo

Maxima Apparel Corp is a leading streetwear/sportswear brand collective that designs, sources, markets, and sells high-quality licensed products across multiple segments, including apparel, outerwear, and headwear. We move fast, uphold strong quality standards, and offer competitive value—with a consistent focus on excellent customer service.

We are seeking a Customer Service Operations to support order flow, resolve issues, and enhance the end-to-end customer journey.

Responsibilities

• Identify and assess customer needs; provide efficient, accurate solutions and follow through to resolution.
• Coordinate with Supply Chain, Logistics, Warehouse, Design, and Sales to obtain information and resolve issues (order status, shipments, returns, quality concerns, etc.).
• Monitor order and shipment exceptions; escape and help clear blockers to ensure on-time delivery.
• Capture customer feedback and recurring pain points; collaborate with the team to improve processes and the overall customer journey.

Qualifications

• Minimum 2-3 year of experiencein Customer Service, Operations, or a related role.
• Hands-on experience with Supply Chain or Logistics workflows (e.g., orders, fulfillment, shipping, returns) required.
• High proficiency in English—both verbal and written.
• Strong problem-solving skills; able to take ownership and drive issues to closure.
• Exceptional attention to detail and organizational abilities.
• Experience with customer service platforms (Zendesk, Meta) and instant-messaging tools.
• Solid knowledge of Microsoft Office (Excel, PowerPoint, Word); quick to learn additional tools (ERP/WMS/CRM a plus).
• Ability to manage multiple tasks in a fast-paced environment.
• Bachelor’s degree in business, marketing, supply chain, or a related field preferred.
• Basic knowledge of the sports industry and product assortment processes is a plus.

Who You Are

• Excellent time-management and prioritization skills; comfortable handling multiple requests simultaneously.
• Strong interpersonal and communication skills; able to communicate effectively at all levels.
• Flexible and adaptable to rapid changes in the work environment.
• Highly detail-oriented with a commitment to accuracy and follow-through.
• Performance bonuses of up to 30% of your monthly salary
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus
• Comprehensive life and medical insurance
• Growth opportunities as we continue to expand—be part of a company that promotes from within!

Summary:

Looking for an entry-level role where you can make a real impact and grow your career?

At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big.

What You’ll Do:

• Provide exceptional support post-purchase to customers via text, email, phone, or live chat.
• Solve problems quickly and professionally, ensuring every interaction leaves a positive impression.
• Work closely with internal teams to deliver effective solutions for customer needs.
• Maintain accurate records of interactions to ensure the highest quality of service.
• Build genuine connections with customers, creating memorable experiences.

Ready to kickstart your career and be part of our exciting journey? Apply now and join a team that values your skills and growth!

53000 Naucalpan INVEX