Escalation & Logistics Support Specialist 4x4 Evening Shift

Uber Freight; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A logistics technology company in Monterrey seeks a Customer Support Specialist II. This role involves supporting shipment data entry, scheduling, and issue resolution. It requires advanced English proficiency and experience in customer interactions. The position follows a 4x4 shift schedule, including work during Mexican holidays. Ideal candidates can resolve issues quickly, communicate effectively, and adapt to a dynamic team environment.

Formación

• 2 years of experience with customer interaction, or a bachelor's degree and one year of experience.

Responsabilidades

• Quickly review information to resolve issues.
• Make calls to facilities and carriers to resolve escalations.
• Understand and empathize with carrier and customer perspectives.
• Provide prompt updates to customers on their escalations.
• Make decisions based on level of urgency.
• Adapt to a continuously changing team environment.
• Offer solutions to improve systems and processes.

Conocimientos

Advanced English, verbal and written

Customer interaction experience

Educación

Bachelor’s degree

Descripción del empleo

A logistics technology company in Monterrey seeks a Customer Support Specialist II. This role involves supporting shipment data entry, scheduling, and issue resolution. It requires advanced English proficiency and experience in customer interactions. The position follows a 4x4 shift schedule, including work during Mexican holidays. Ideal candidates can resolve issues quickly, communicate effectively, and adapt to a dynamic team environment.