End User Services Eus / Euc Coordinator

Selectum; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company is seeking an EUS / EUC Coordinator based in Mexico City. This full-time role involves leading end-user services and managing vendor relationships, with a focus on driving innovation in the digital workplace. Required qualifications include a Bachelor's degree in Computer Science and 3 years in IT service management, with skills in ITIL and ServiceNow being preferred. Benefits include competitive salary, vacation days, and opportunities for growth.

Servicios

12 vacation days

30% vacation bonus

Year-end bonus equivalent to 18 days of salary

Profit sharing

Punctuality and attendance bonuses

Life insurance

Opportunities for growth

Formación

• Minimum 3 years of experience in IT service management or a similar leadership role.
• Proficient in ServiceNow for operations and reporting.
• PMP certification is a plus.

Responsabilidades

• Lead end-user services including Service Desk and VIP Support.
• Manage vendor relationships and performance metrics.
• Drive digital workplace innovation and improvements.

Conocimientos

IT service management

ITIL

DevOps

Agile methodologies

ServiceNow

Leadership

Communication skills

Problem-solving skills

Educación

Bachelor's degree in Computer Science or related field

Descripción del empleo

Job Title

End User Services EUS / EUC Coordinator

Location

Mexico City

Salary Range

$55,500 - $78,500 MXN gross monthly

Work Modality

Hybrid (with telework allowance)

Compensation & Benefits

• Base Salary: $55,000 MXN / month (gross)
• Vacation Days: 12 days the first year, increasing by 2 days annually for the next 4 years
• Vacation Bonus: 30% of base salary
• Year-End Bonus (Aguinaldo): Equivalent to 18 days of salary
• Profit Sharing (PTU): (no amount listed)
• Punctuality and Attendance Bonuses: Each up to 10% of gross salary
• Food Vouchers: $1, MXN / month (approx.)
• Restaurant Tickets: $1, MXN / month
• Telework Allowance: $ MXN / month (approx.)
• Life Insurance: (not specified)
• Opportunities for growth and learning in a global environment

Key Responsibilities

• Lead the operation and performance of end-user services including Service Desk, VIP Support, Mobile, Asset Management, Print Services, Multimedia, and Virtualization.
• Manage vendor relationships, service contracts, and performance metrics (SLA / KPI).
• Develop and maintain the IT asset lifecycle, ensuring compliance with internal controls and security policies.
• Act as the local liaison to global and regional IT teams; represent local needs and ensure adherence to global standards.
• Drive digital workplace innovation, automation, and employee experience improvements.
• Oversee service continuity, problem resolution, escalations, and proactive communication for any major incidents or service changes.
• Maintain and publish service catalogs and knowledge bases; ensure complete documentation and audit readiness.
• Provide strategic guidance to senior management, aligning IT services to business goals and driving technology optimization.
• Own budgeting, expense management, performance planning, and regulatory compliance activities for the EUS function.
• Lead, coach, and develop a multidisciplinary team including coordinators and project managers.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum 3 years of experience in IT service management or a similar leadership role.
• Strong knowledge of ITIL, DevOps, and Agile (SAFe / SCRUM) methodologies.
• PMP certification is a plus.
• Proficient in ServiceNow (BAU operations, reporting, dashboards).
• Experience managing offshore teams, vendors, and complex IT environments.
• Strong communication, problem-solving, leadership, and negotiation skills.
• Fluent in English (written and spoken).
• Previous experience in highly regulated industries (insurance, financial services) is desirable.

Leadership Competencies

• Drives Results
• Thinks Strategically
• Motivates People
• Focuses on Customers
• Creates Partnerships
• Grows Talent

Tipo de puesto

Tiempo completo

Sueldo

$50, 55, al mes

Beneficios

• Aumentos salariales
• Seguro de gastos médicos mayores
• Seguro de vida
• Vales de despensa
• Vales de restaurante

Lugar de trabajo

Remoto híbrido en, Cuauhtémoc, CDMX