Ejecutivo Bilingüe (Call Center)

Buscojobs México; Nuevo León; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A leading HVAC solutions provider is seeking an outgoing individual for a customer service role in Nuevo León. This position requires strong HVAC knowledge and communication skills to provide technical assistance and support. Ideal candidates should possess a degree in Mechanical or Electronic Engineering and have experience in customer service. Responsibilities include addressing customer complaints and evaluating product defects. The role may require up to 20% travel.

Formación

• Strong written and verbal English communication skills required.
• Experience in HVAC, refrigeration systems, or related technical field desired.

Responsabilidades

• Provide technical assistance for all CAREL products.
• Address and document customer complaints regarding CAREL products.
• Evaluate and document defective products returned to CAREL.
• Participate in teams for product development and launches.

Conocimientos

Customer service

HVAC knowledge

Technical troubleshooting

Communication skills

Problem-solving

Educación

Mechanical or Electronic Engineering Degree

Customer service/support experience

Descripción del empleo

Carel is looking for an outgoing, customer service minded individual with a strong HVAC knowledge base. This position is responsible for providing technical assistance to Carel customers and helps to educate, address concerns, and document customer interactions. This individual is in a unique position to participate in teams created to review, launch and develop new products and revisions, since they have feedback directly from product end users. Great attention to detail and communication skills are vital to this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide technical assistance applicable to a wide array of CAREL products directly to our customer base, consisting of OEM partners, re-sellers, field technicians, and end users.
• Effectively address, resolve, and document customer complaints directed toward CAREL products, services, and customer commitments.
• Evaluate products returned to CAREL as defective to determine failure mode and complete the necessary documentation.
• Participate as needed in core teams assigned to develop, launch, and support new products and revisions to existing products.

QUALIFICATIONS

to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

Mechanical, Mecatronic, Electronic Engineering Degree / Associates Degree and/or Certificate from an accredited technical school, or equivalent experience. Customer service / support experience in HVAC, refrigeration systems, or related technical field desired.

LANGUAGE SKILLS

Strong written and verbal English communication skills are required

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

The ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. A high degree of technical aptitude is required

CERTIFICATES, LICENSES, REGISTRATIONS

Current valid driver’s license and good driving record. Any HVAC/R, or ASHRAE certifications or registrations a plus.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to stand. The employee is frequently required to use hands to finger, handle or feel objects, tools, or controls and to climb or balance. The employee must regularly lift and move up to 10 pounds, frequently lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.
• Practical skills and knowledge of electronics as applicable to the HVAC, refrigeration, and climate control industries.
• Practical skills and knowledge of electrical circuits as applicable to the HVAC, refrigeration, and climate control industries.
• Practical skills and knowledge of mechanical and pneumatic systems as applicable to the HVAC, refrigeration, and climate control industries.
• Experienced communication, customer relationship skills.
• Ability to resolve customer issues through effective troubleshooting, diagnosis, and corrective advice techniques.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee must be able to work in a state of constant alertness and in a safe manner. The noise level in the work environment is usually moderate. Typical office setting. Up to 20% Travel.

Carel is an equal opportunity employer.