Director of Operations

No Joke Marketing; Ciudad de México; A distancia; MXN 1,000,000 - 1,500,000; Jornada completa

Descripción de la vacante

A leading marketing agency is seeking a world-class Operations Manager to partner with the CEO. This fully remote position demands expertise in scaling operations and managing cross-functional teams to drive profitable growth. Candidates should have a Bachelor's degree and 5 to 10 years of relevant experience. Exceptional stakeholder management and high EQ are essential for success in this dynamic role.

Formación

• 5 - 10+ years scaling operations in agency/consulting/SaaS-adjacent environments.
• Track record building operating cadences to improve margin and NRR.
• Expert level with Scalable for goals and meeting rhythms.

Responsabilidades

• Run the daily/weekly operating cadence: drive priorities and unblock decisions.
• Present the Monthly Operating Review covering revenue and delivery quality.
• Model people-first leadership: clarity of roles and high ownership.

Conocimientos

High EQ

Stakeholder management

Data-driven decision making

P&L impact

Educación

Bachelor’s degree

MBA or equivalent experience

Herramientas

Scalable

ClickUp

Go High Level

Descripción del empleo

We’re seeking a world-class Operations Manager to be the CEO’s primary operating partner - owning the operating system, execution rhythm, and cross-functional alignment that drive profitable, scalable growth.

In this fast-paced role, you’ll turn strategy into repeatable, measurable outcomes. You’ll orchestrate planning and delivery across Revenue Operations, Delivery/PMO, Client Success, People Ops (with CPO), Finance (with CFO), and Marketing enablement - ensuring our Scalable OS, ClickUp, and Go High Level (GHL) work as one truth for goals, work, and lifecycle performance.

If you’re a systems thinker who loves clarity, speed, and results - and you build cultures of accountability where teams do the best work of their careers, this role is for you.

Key Responsibilities

Leadership Operating Rhythm

• Run the daily/weekly operating cadence: drive priorities, unblock decisions, and enforce standards in Scalable, ClickUp, and GHL.
  
• Maintain real-time visibility into capacity, delivery health, SLA adherence, and margins across pods/teams.
  
• Safeguard data integrity across ClickUp (work), GHL (pipeline/revenue/CS), and financial systems.
  

Weekly Cross-Functional Execution

• Lead the Weekly Scalable Meeting; update scorecards, rocks/OKRs, risks, and decisions.
  
• Chair the RevOps + Delivery + CX + Finance huddle to reconcile pipeline → staffing → delivery → cash flow.
  
• Oversee portfolio governance in ClickUp (intake, prioritization, dependencies, WIP limits, change control).
  
• Review GHL dashboards for pipeline velocity, conversion, retention/expansion; ensure tight handoffs with CX.

Performance & Planning

• Present the Monthly Operating Review (revenue/margin, NRR/GRR, delivery quality, NPS/CSAT, forecast accuracy, risks).
  
• Translate annual plans into Quarterly OKRs/Rocks and align budgets, headcount, and initiatives.
  
• Sponsor continuous improvement: SOP modernization, automation in GHL/ClickUp, AI-assisted workflows, and cost control.

Scaling Foundations

• Refresh Scalable OS artifacts (V/TO equivalents, governance, playbooks); conduct org design reviews and succession planning.
  
• Benchmark agency performance to top-quartile peers (utilization, cycle time, gross margin, NRR) and rebalance the portfolio for growth and efficiency.

People & Culture

• Model people-first leadership: clarity of roles, psychological safety, crisp communication, and high ownership.
  
• Partner with People Ops to keep a healthy talent pipeline, and enable leaders through playbooks - not heroics.

Requirements

Experience & Scope

• 5 - 10+ years scaling operations in agency/consulting/SaaS-adjacent environments with demonstrated P&L impact.
  
• Track record building operating cadences that improve margin, utilization, delivery quality, NRR, and forecast accuracy.

Operating Systems & Tools

• Scalable (or equivalent) for goals/scorecards/OKRs and meeting rhythms—expert level.
  
• ClickUp admin/governance, capacity modeling, delivery economics—advanced.
  
• Go High Level (GHL) pipelines/automations/attribution/lifecycle analytics—advanced.
  
• Data integrations across ClickUp GHL finance; KPI architecture and workflow automation.

Leadership & Communication

• High EQ, clarity, and candor; excellent stakeholder management across CEO, CFO, CPO, RevOps, Delivery/PMO, CX, and Marketing.
  
• Decision athlete: fast, data-driven calls with measured risk; simplifies complexity into repeatable mechanisms.

Success Metrics (Illustrative)

• Revenue & Margin: On-time/on-budget delivery rate; target gross margin.
  
• Clients: NPS/CSAT, GRR/NRR, expansion rate, time-to-value.
  
• Execution: Forecast accuracy, capacity utilization, cycle time, WIP control.
  
• People: Time-to-productivity, regrettable attrition, leadership bench readiness.
  
• Systems: Data accuracy across Scalable/ClickUp/GHL; automation coverage of key workflows.
• Compensation

$3,500 - $6,000 Per Month

Job Profile

• Location: Fully remote (US/Global)
  
• Education: Bachelor’s required; MBA or equivalent experience preferred
  
• Tech: Modern laptop, strong broadband, camera/headset suitable for executive meetings