Dir Soporte A Clientes (Centro Serv Negocios)

Scotiabank; Ciudad de México; Presencial; MXN 1,434,000 - 2,152,000; Jornada completa

Descripción de la vacante

A leading bank in the Americas is looking for a Client Support Director to oversee the Client Support Division. This role involves managing teams focused on cash management and client service while ensuring compliance with internal controls and fostering a high-performance culture. Candidates should have a Bachelor’s degree, strong knowledge of cash management, and advanced English skills. The position is located in Ciudad de México and encourages an inclusive work environment.

Formación

• Bachelor’s degree in administrative sciences or related field.
• General knowledge of Cash Management and deposit products.
• Strong communication and relationship-building skills.
• Ability to inspire teams and drive operational excellence.

Responsabilidades

• Design and oversee the client-centric post-selling strategy.
• Manage operational teams for account opening and cash management.
• Identify improvement opportunities and collaborate across departments.
• Foster a high-performance culture focused on talent development.

Conocimientos

Client support

Strategic leadership

Cash management knowledge

Problem-solving

Advanced English

Educación

Bachelor’s degree in administrative sciences or related field

Herramientas

ScotiaCIS

ScotiaPro

EIAP

Counselor

Descripción del empleo

Client Support Director, Business Service Center (BSC)

Title: Client Support Director – Business Service Center (BSC)

Overview: We are seeking a strategic and people–driven leader to oversee the Client Support Division within the Business Service Center. This key role directs critical areas including Cash Management Implementation & Post-Selling Services, Cash Management Support, Account Opening & Remediation, and Technical Support.

The Client Support Director ensures flawless execution of business initiatives while upholding internal controls, compliance standards, and institutional policies.

Key Responsibilities

• Design, implement, and oversee the client‑centric post‑selling strategy, ensuring alignment with corporate guidelines and operational risk controls.
• Lead the Onboarding Team for SMB clients within Retail Banking, driving continuous improvement and SLA compliance.
• Manage operational teams responsible for account opening, cash management fulfillment, maintenance, and technical support, ensuring strict adherence to internal and regulatory standards.
• Oversee Post‑Selling Services for Corporate, Institutional, and Commercial segments, identifying improvement opportunities and collaborating across departments to drive structural change.
• Translate global strategic guidelines into local action and ensure alignment with BNS objectives.
• Evaluate and ensure compliance with internal controls; identify opportunities for additional controls or continuous improvement.
• Foster a high‑performance culture, promoting inclusion, talent development, succession planning, and team motivation.

Qualifications

• Bachelor’s degree in administrative sciences or related field.
• General knowledge of Cash Management, deposit products, and platforms such as ScotiaCIS, ScotiaPro, EIAP, Counselor, Legal Tools, EDDU, TEV, CPM, REM.
• Strong communication, client support, and relationship‑building skills.
• Results‑oriented, problem‑solving mindset and collaborative approach.
• Ability to inspire teams and drive operational excellence.
• Advanced English (spoken and written) is mandatory due to global coordination requirements.

At Scotiabank, we value the unique skills and experiences that each individual brings to the bank, and we are committed to creating and maintaining an inclusive and accessible environment for everyone. All employees must comply with the bank’s policies, standards, codes, and guidelines related to non‑discrimination and workplace accommodations.

If you require any type of accommodation regarding accessibility during the process, please inform our Talent Attraction team.

Scotiabank is an inclusive company that respects diversity and does not engage in any form of discrimination.

Under no circumstances do we request pregnancy or HIV tests.

We appreciate your interest. However, only candidates selected for an interview will be contacted.

Location(s):

Mexico : Ciudad de México : Cuauhtémoc
Mexico : Ciudad de México : Benito Juárez
Mexico : Ciudad de México : Iztapalapa
Mexico : Ciudad de México : Tlalpan

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.