Digital Customer Success Manager

Numana Seo; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A digital marketing company is seeking a full-time Digital Customer Success Manager to enhance client engagement and service delivery. The role involves leading client meetings, translating marketing data into insights, managing client relationships, and identifying areas for upselling. Candidates should have experience in client-facing roles and a solid understanding of digital marketing and analytics. A bachelor's degree in Business or Marketing is preferred. This is a remote opportunity based in Mexico.

Formación

• Proven experience in a Client Success, Account Management, or similar client-facing role.
• Strong working knowledge of core digital marketing channels, including SEO and PPC.
• Excellent analytic skills to evaluate data and identify trends.

Responsabilidades

• Lead regular client meetings and communication with the Executive team.
• Translate digital marketing data into actionable insights.
• Manage client expectations and identify upselling opportunities.

Conocimientos

Client Success experience

Digital marketing knowledge

Analytical skills

CRM proficiency

Educación

Bachelor’s degree in Business, Marketing, or related field

Descripción del empleo

Company Description

Numana SEO is a digital marketing company specializing in delivering effective, data‑driven strategies designed to achieve tangible results for clients. The company offers a wide range of services, including Web Design, Search Engine Optimization, Pay Per Click advertising, Social Media management, Brand Development, and Content Development. Numana SEO focuses on helping clients grow their online presence and achieve business success through customized solutions and innovative strategies. By leveraging expertise and data insights, Numana SEO drives impactful outcomes for businesses across industries.

Role Overview

This is a full‑time remote role for a Digital Customer Success Manager. The Digital Customer Success Manager will also contribute to identifying areas for process improvement and offering solutions to enhance service delivery.

Responsibilities

• Lead all regular client meetings, internal meetings, and the Executive team, including weekly/bi‑weekly calls and formal quarterly business reviews (QBRs).
• Effectively communicate the value, strategy, and performance results of the agency’s work (e.g., SEO, PPC, Content).
• Translate complex digital marketing data into clear, business‑focused insights and recommendations.
• Manage client expectations regarding timelines, deliverables, and performance outcomes.
• Identify opportunities for upselling or cross‑selling additional services based on client needs and success.
• Collaborate with the Sales team on contract renewals and expansion proposals.
• Act as the 'Voice of the Client' internally, relaying feedback and advocating for necessary resources or adjustments to service delivery.
• Oversee project timelines and deliverables in partnership with a Project Manager (if applicable), ensuring projects stay on track.
• Contribute to identifying areas for process improvement and offering solutions to enhance service delivery.

Qualifications

• Proven experience in a Client Success, Account Management, or similar client‑facing role.
• Strong working knowledge of core digital marketing channels (SEO, PPC/Paid Media, Content Marketing).
• Proficiency with CRM software.
• Excellent analytical skills to evaluate data, identify trends, and propose actionable solutions.
• Experience in digital marketing or SEO concepts.
• Bachelor’s degree in Business, Marketing, or a related field preferred.