DevOps / Local IT Lead

Alcor; Ciudad de México; Presencial; MXN 1,277,000 - 1,643,000; Jornada completa

Descripción de la vacante

A tech-driven company in Mexico seeks an experienced DevOps professional to run support operations and improve cloud infrastructure. You will be responsible for automating processes, triaging incidents, and ensuring efficient IT operations. The ideal candidate has over 5 years of experience in startup settings, proficiency in AWS/GCP, Docker, and strong scripting skills. Fluency in English and Spanish is required. This position focuses on delivering seamless IT support while enhancing operational efficiency.

Formación

• 5+ years in DevOps/ITOps/SRE; startup and cloud experience.
• Proficiency with AWS/GCP, Docker, CI/CD, Terraform, and Linux.
• Strong monitoring fundamentals and incident response experience.

Responsabilidades

• Run Level‑1/2 support and onboarding/offboarding.
• Operate and improve cloud infrastructure.
• Triage incidents in NA time zones and drive post‑mortems.

Conocimientos

DevOps/ITOps/SRE

AWS

GCP

Docker

CI/CD

Terraform

Bash scripting

Python scripting

English

Spanish

Descripción del empleo

ABOUT US

Indie Campers is the leading campervan provider, dedicated to making road trips accessible and unforgettable for everyone. Innovation, product‑led growth, and an unwavering commitment to our customers are at the heart of everything we do. With more than one million nights rented and travellers from 169 countries, we provide a single and trustworthy digital experience for road trips in the United States, Europe and Oceania, with different campervan configuration options and even the chance to buy one of our vehicles.

Our ambitions are big, and so are the challenges we embrace. We are scaling our technology organisation to unlock the next wave of automation and AI‑powered experiences that will delight customers and empower employees worldwide.

WHAT WILL YOU WORK ON?

• Run Level‑1/2 support: onboarding/offboarding, laptops/MDM, SSO, WiFi/network, printers, meeting rooms, SaaS access in coordination with Corporate IT.
• Operate and improve cloud infra (AWS/GCP): CI/CD, containerization (Docker, ECS/Kubernetes), IaC (Terraform), secrets, backups.
• Own observability: metrics/logs/tracing (CloudWatch/Prometheus/Grafana/OpenTelemetry), uptime checks, runbooks, on‑call rotation.
• Triage incidents in NA time zones; drive post‑mortems and preventative actions.
• Partner with Security on endpoint hygiene, patching, least‑privilege, and asset inventory.
• Automate repetitive ops (n8n/Make, shell/Python); publish weekly health dashboards and reduce ticket volume.
• Serve as local tech lead: stand‑ups, vendor coordination, office IT budget inputs, and MX site reliability cadence.

WHO ARE WE LOOKING FOR?

• 5+ years in DevOps/ITOps/SRE; experience running office IT in startup settings plus cloud workloads.
• Proficiency with AWS/GCP, Docker, CI/CD (GitHub Actions/GitLab), Terraform, Linux.
• Strong monitoring/alerting fundamentals; incident response and post‑mortem culture.
• Solid scripting (Bash/Python); automation tools (n8n/Make/Zapier) a plus.
• Hands‑on with MDM (Jamf, Intune), SSO (Okta/Google), and networking basics.
• Excellent English & Spanish; clear communicator, service mindset, bias to action.

CORE VALUES AND OPERATING PRINCIPLES

• Customer First: Relentless in providing the best service at the best price to all customers.
• Ownership: Proactively take ownership and deliver on our goals.
• Committed: Work together, as a team, for the long‑term.
• Learn, build and structure.
• Be precise and go deep.