Dental SaaS Support Specialist — Frontline CX & Tech

PartnerHero; México; Presencial; MXN 540,000 - 901,000; Jornada completa

Descripción de la vacante

A leading dental SaaS provider in Mexico is seeking a Technical Support Specialist to provide front-line clinical and technical support. This role involves handling live inquiries, troubleshooting system workflows, and effectively documenting cases. Ideal candidates will have experience in customer experience, technical support, and familiarity with SaaS platforms. Join a team that values growth, trust, and inclusion while providing top-notch service to healthcare professionals.

Formación

• 1+ year experience in Customer Experience or Technical Support.
• Experience supporting SaaS platforms or digital tools.
• Strong troubleshooting and problem-solving skills.

Responsabilidades

• Serve as frontline CX support for dental professionals.
• Handle live customer inquiries with professionalism.
• Troubleshoot platform issues and technical challenges.

Conocimientos

Customer support experience

Technical problem-solving

Communication skills

SaaS platform support

Herramientas

CRM/helpdesk systems

Descripción del empleo

A leading dental SaaS provider in Mexico is seeking a Technical Support Specialist to provide front-line clinical and technical support. This role involves handling live inquiries, troubleshooting system workflows, and effectively documenting cases. Ideal candidates will have experience in customer experience, technical support, and familiarity with SaaS platforms. Join a team that values growth, trust, and inclusion while providing top-notch service to healthcare professionals.