Data Platform Sr. Specialist DDIT US&I D&A Operations

Novartis; Ciudad de México; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global healthcare leader is seeking a Senior Specialist for Analytics and Data Science Products Operations in Mexico City. In this role, you will manage cloud-based analytics platforms, ensure compliance, and drive operational excellence. Ideal candidates will have over 7 years of experience in data analytics operations, strong communication skills, and the ability to lead cross-functional teams. This position offers a chance to impact healthcare positively and foster innovation in data-driven decision-making.

Formación

• 7+ years of experience managing support operations for cloud-based data analytics platforms.
• Proven experience delivering data projects in regulated environments with a focus on compliance.
• Expertise in data lifecycle management and risk mitigation strategies.

Responsabilidades

• Lead operations for Data Solution Delivery, acting as the single point of contact for stakeholders.
• Ensure service delivery meets SLAs, KPIs, and customer satisfaction targets.
• Govern vendor performance through compliance monitoring and analytical reporting.

Conocimientos

Budget Management

Communication Skills

Incident Management

IT Governance

IT Service Management

Performance Management

Problem Solving Skills

Quality Assurance

Stakeholder Management

Educación

University degree in Computer Science, Information Management, or a related field

Herramientas

AWS

Snowflake

Databricks

Descripción del empleo

Job Description Summary

• Drive holistic IT Service Management including all ITIL Processes, Service Operations as well as Operational Quality Management oversight along with continual service improvement and supplier operational governance
• Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered often on 24X7 basis as per shifts
• Manage a service operation with standardized services, processes, and tools to provide efficient, high quality services
• Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function
• Contribute to enabling operational excellence and continuous improvement in the Service quality across TT
• Drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs

Job Description

Step into a role where your expertise in data & analytics operations can shape the future of healthcare. As a Senior Specialist for Analytics and Data Science Products Operations, you’ll be at the heart of Novartis’ digital transformation—driving operational excellence, ensuring seamless service delivery, and enabling impactful data-driven decisions. You’ll lead the charge in managing cloud-based analytics platforms, championing compliance, and optimizing service performance across global teams. If you’re passionate about innovation, collaboration, and making a difference in patients’ lives, this is your opportunity to thrive.

Key Responsibilities

• Lead operations for Data Solution Delivery, acting as the single point of contact for stakeholders.
• Drive IT Service Management across ITIL processes, service operations, and continuous improvement.
• Ensure service delivery meets SLAs, KPIs, and customer satisfaction targets.
• Govern vendor performance through compliance monitoring and analytical reporting.
• Oversee deployment and management of digital platforms supporting commercial data strategy, adopting emerging (GenAI, AI, NLP) technologies and launch products/services faster with rapid prototyping & iterative methods to prove and establish value.
• Optimize team capacity and automate processes to enhance operational efficiency.
• Collaborate across functions to ensure seamless execution and issue resolution.
• Manage internal and external audits, including stakeholder coordination and remediation tracking.
• Provide real-time support and guidance on quality, compliance, and escalations.
• Maintain security calendars and ensure adherence to security testing schedules.

Essential Requirements

• University degree in Computer Science, Information Management, or a related field.
• 7+ years of experience managing support operations for cloud-based data analytics platforms (AWS, Snowflake).
• Strong understanding of analytical and technical frameworks for descriptive and prescriptive analytics.
• Proven experience delivering data projects in regulated environments with a focus on compliance.
• Expertise in data lifecycle management, change management, and risk mitigation strategies.
• Familiarity with AWS, Databricks, and Snowflake service offerings, as well as emerging (GenAI, AI, NLP) technologies.
• Demonstrated ability to lead cross-functional teams and manage vendor relationships.
• Excellent communication skills with a patient- and client-focused mindset.

Skills Desired

• Budget Management
• Communication Skills
• Incident Management
• IT Governance
• IT Service Management
• Performance Management
• Problem Solving Skills
• Quality Assurance
• Stakeholder Management