Data Analyst

SMX Services & Consulting, Inc.; A distancia; MXN 898,000 - 1,258,000; Jornada completa

Descripción de la vacante

A leading IT Services company is seeking a Mid-Senior level Information Technology professional in Mexico City. The role focuses on maintaining data integrity using ServiceNow, configuring client data, and generating analytical reports. Candidates should have a Bachelor's degree and 3 to 6 years of experience in relevant fields, along with proficiency in data visualization tools like Grafana and Power BI. This is a contract position with remote flexibility for certain countries.

Formación

• 3 to 6 years of experience in relevant fields.
• Experience with ServiceNow CMDB and data management processes.
• Ability to work across multidisciplinary teams.

Responsabilidades

• Validate and maintain data integrity across multiple sources.
• Configure and manage client data in ServiceNow CMDB.
• Generate analytical reports for customers using various data sources.

Conocimientos

Analytical skills

Problem-solving skills

Proficiency with Excel

Proficiency with SQL

Data visualization tools

Educación

Bachelor's degree in systems engineering or related field

Herramientas

ServiceNow

Grafana

Power BI

Descripción del empleo

This position could be remote for any of the following countries (Argentina, Colombia, Chile, Ecuador, Mexico, Peru).

Key Responsibilities

• Data Integrity & Validation
  • Validate the consistency and integrity of data across multiple sources: Completion Notices, Service Inventory, Flow Manager, and SAS.
  • Identify discrepancies and coordinate corrective actions to maintain data accuracy.
• CMDB Management (ServiceNow)
  • Configure and upload client data-sets into ServiceNow CMDB.
  • Perform corrections, normalization, and data-cleanup in ServiceNow to ensure alignment with operational standards.
  • Support issue resolution and troubleshooting related to CMDB data quality and configuration.
• E-Bonding & Integration Support
  • Participate in workshops and support the definition of field-mapping for e-bonding workflows.
  • Collaborate with teams to define field-mapping for integrations with proactive alarm and monitoring platforms.
  • Execute testing of integrations, validate end-to-end data flows, and support adjustments required for proper operation.
• Reporting & Analytics
  • Generate and deliver recurring analytical reports to customers using data sources such as ServiceNow, Zabbix, and Grafana.
  • Prepare operational dashboards and insights to support service performance reviews.
• Operational Support Tasks (Platform Life-Cycle)
  • Assist in the review, troubleshooting, and resolution of issues affecting the ServiceNow CMDB and related datasets.
  • Participate in planning, executing, and validating data during platform upgrades, migrations, and enhancement activities.
  • Maintain and update authorized contact lists for each customer related to incident and change management.
  • Maintain ServiceNow Knowledge Base articles used to support GNOC operational processes.
  • Conduct periodic audits related to internal and external user access and compliance guidelines.
  • Prepare reports analyzing efficiency, productivity, and KPIs for employees, teams, and the GNOC business unit.

Qualifications

• Bachelor's degree in systems engineering, Computer Science, Computer Engineer, Information Technology, or related field. Required
• Work Experience 3 years up to 6 years' experience Required
• Experience with ServiceNow CMDB, monitoring tools, and data management processes.
• Strong analytical and problem-solving skills.
• Proficiency with Excel, SQL, data visualization tools (Grafana, Power BI), and reporting.
• Experience working with GNOC, NOC/SOC, or Managed Services operations (preferred).
• Ability to work effectively across multidisciplinary teams.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting