CX & Payments Operations Leader

Tala; A distancia; MXN 1,272,000 - 1,637,000; Jornada completa

Descripción de la vacante

A global financial infrastructure company is seeking an Operations Manager in Mexico to lead customer experience and payment support operations. The successful candidate will manage frontline teams, ensure operational excellence, and uphold compliance across all touchpoints. Ideal applicants should possess a college degree, 5+ years in relevant fields, and strong leadership capabilities. This role offers an opportunity to impact the financial inclusion mission significantly.

Formación

• 5+ years of experience in customer experience, payment support, or contact center operations.
• Proven experience leading teams in a fintech or operational environment.
• Excellent communication and problem-solving skills.

Responsabilidades

• Lead customer service and payment support teams to meet performance goals.
• Manage quality assurance evaluations and provide coaching.
• Oversee training and onboarding programs for new hires.
• Ensure compliance with legal and regulatory requirements.

Conocimientos

Customer experience management

Team leadership

Problem-solving

Communication

Educación

College degree

Descripción del empleo

A global financial infrastructure company is seeking an Operations Manager in Mexico to lead customer experience and payment support operations. The successful candidate will manage frontline teams, ensure operational excellence, and uphold compliance across all touchpoints. Ideal applicants should possess a college degree, 5+ years in relevant fields, and strong leadership capabilities. This role offers an opportunity to impact the financial inclusion mission significantly.