Customer Support Specialist II - 4x4 Second Shift

Uber Freight; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A logistics technology company in Monterrey seeks a Customer Support Specialist II. This role involves supporting shipment data entry, scheduling, and issue resolution. It requires advanced English proficiency and experience in customer interactions. The position follows a 4x4 shift schedule, including work during Mexican holidays. Ideal candidates can resolve issues quickly, communicate effectively, and adapt to a dynamic team environment.

Formación

• 2 years of experience with customer interaction, or a bachelor's degree and one year of experience.

Responsabilidades

• Quickly review information to resolve issues.
• Make calls to facilities and carriers to resolve escalations.
• Understand and empathize with carrier and customer perspectives.
• Provide prompt updates to customers on their escalations.
• Make decisions based on level of urgency.
• Adapt to a continuously changing team environment.
• Offer solutions to improve systems and processes.

Conocimientos

Advanced English, verbal and written

Customer interaction experience

Educación

Bachelor’s degree

Descripción del empleo

Customer Support Specialist II - 4x4 Second Shift

Monterrey, NL 64640, Mexico

Job Type: On-site

Salary Type: Salary

About the Role

This position in our Monterrey Center of Excellence supports shipment data entry, scheduling, tracking, and/or over, short & damage processes for operations in the US and Canada.

People in this role work an alternate schedule. They work afternoon (second shift) shifts that last ten hours for four days and then take four rest days (4x4). This means that they rotate weekend work with other team members. When your days to work fall on Mon‑Fri, the hours will be 14:00‑24:00. When the days fall on Sat‑Sun, the hours will be 10:00‑20:00.

This role requires working on Mexican holidays and taking US holidays as days off. We will cover this during the interview process.

What the Candidate Will Do

• Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
• Call First: Make calls to facilities and carriers to resolve escalations quickly
• Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
• Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
• Prioritize: Make decisions about which issues to resolve next based on level of urgency
• Evolve: Adapt with and to a team that continuously changes
• Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

Basic Qualifications

• Advanced English, verbal and written
• 2 years of experience with customer interaction – or – bachelor’s degree and one year of experience with customer interaction

About Uber Freight

Uber Freight is a market‑leading enterprise technology company powering intelligent logistics. With a suite of end‑to‑end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best‑in‑class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser‑Busch InBev, and more. For more, visit www.uberfreight.com .

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.