Customer Support Specialist II

Uber Freight; Ciudad de México; Presencial; MXN 30,000 - 45,000; Jornada completa

Descripción de la vacante

A logistics platform is looking for a Customer Support Specialist II in Mexico City to manage freight shipments and deliver exceptional customer service. The role requires strong organizational skills and 1-2 years of logistics experience. Successful candidates will communicate efficiently with customers and resolve issues, contributing to operational excellence in a fast-paced environment.

Formación

• 1–2 years of experience in freight forwarding or logistics.
• Ability to work in a high-volume, time-sensitive environment.
• Advanced English skills for US-based operations.

Responsabilidades

• Support the execution of freight shipments ensuring on-time performance.
• Maintain strong communication with customers and carriers.
• Resolve service issues and support continuous improvement.

Conocimientos

Organizational skills

Multitasking

Communication skills

Attention to detail

Customer-focused mindset

Descripción del empleo

Schedule

On site. 5 vacancies available (1st, 2nd, and 3rd shift)

What the Candidate Will Do

The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America.

Basic Qualifications

• Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments.
• Ensure all shipment details and references are entered accurately and on time in the Uber Freight system.
• Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling.
• Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues.
• Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues.
• Ensure the Uber Freight system reflects accurate and up-to-date information for all active shipments.
• Train and support interns or new team members on daily execution tasks and best practices.
• Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights.

Preferred Qualifications

• At least 1–2 years of experience in freight forwarding, logistics coordination, or 4PL operations. Experience in Intermodal is a plus.
• Strong organizational and multitasking skills in a high-volume, time-sensitive environment.
• Excellent communication skills (written and verbal), customer-focused mindset.
• Attention to detail and ability to follow structured processes and documentation requirements.
• Team player with a proactive, solution-oriented attitude.
• Advanced English skills as this position will have a significant impact in US-based operations.
• Shifts: 1st, 2nd, and 3rd shift available.

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies.

EEOC Statement

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.