Customer Support Specialist - Detail-Driven & Growth-Ready

Medium; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A business process outsourcing leader is hiring a Customer Service Representative in Mexico City. The role requires handling orders, promptly responding to inquiries, and excellent communication skills. Preferred candidates will have at least 6 months of experience and demonstrate proficiency in English. The position offers a pay rate of $7.20 - $7.49/hr with training provided. Join a global leader committed to fostering exceptional talent and enabling professional growth in a remote-work environment.

Formación

• At least 6 months experience in customer service role is required; 1 year preferred.
• Strong collaboration with internal teams for escalations.
• Ability to work independently while managing assignments and deadlines.

Responsabilidades

• Handle order entry and resolution with precision and professionalism.
• Respond promptly to inquiries and provide accurate product information.
• Communicate professionally with customers in written and verbal formats.

Conocimientos

English proficiency level - C1

Excellent telephone etiquette

Proven written communication skills

Strong prioritization skills

Basic computer and keyboarding skills

Exceptional attention to detail

Critical thinking abilities

Problem-solving skills

Herramientas

CST/M3

Shopify

Hubspot

Connex.ai

Descripción del empleo

A business process outsourcing leader is hiring a Customer Service Representative in Mexico City. The role requires handling orders, promptly responding to inquiries, and excellent communication skills. Preferred candidates will have at least 6 months of experience and demonstrate proficiency in English. The position offers a pay rate of $7.20 - $7.49/hr with training provided. Join a global leader committed to fostering exceptional talent and enabling professional growth in a remote-work environment.