Customer Support Specialist

Lead Generation Group; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading service provider is seeking a Customer Support Specialist with over 5 years of remote experience. You will be the first point of contact, ensuring customer queries are handled efficiently and building lasting relationships. The ideal candidate must have excellent verbal and written English skills and a proactive approach to problem-solving. This is a full-time position requiring US hours.

Formación

• 5+ years of remote client support experience.
• Excellent verbal and written English skills.
• Proven experience in managing client accounts.

Responsabilidades

• Be the first point of contact for customers.
• Ensure questions are answered and issues are resolved quickly.
• Build long-term customer relationships.

Conocimientos

Client-Centric Problem Solver

Excellent Communicator

Self-Starter with Strong Organization

Collaborative and Inspiring

Analytical Mindset with Digital Savvy

Descripción del empleo

ONLY APPLY IF YOU HAVE 5+ YEARS OF REMOTE CLIENT SUPPORT EXPERIENCE. (NEED EXCELLENT VERBAL AND WRITTEN ENGLISH SKILLS)

We are looking for a detail-oriented and empathetic Customer Support Specialist with proven experience delivering exceptional service. You will be the first point of contact for customers, ensuring their questions are answered, issues are resolved quickly, and their overall experience reflects our company’s values. This role is ideal for someone who thrives in problem-solving, can communicate clearly and professionally, and enjoys building long-term customer relationships.

At Lead Generation Group, we help businesses grow by providing high-quality lead generation solutions tailored to their goals. We believe in putting ourselves in our customers’ shoes, cutting the nonsense, and always thinking long-term. Our team thrives on ownership, curiosity, and continuous learning — and we’re passionate about delivering an experience that makes every customer feel valued and supported.

What We’re Looking For:

• Self-Starter with Strong Organization: Proactive, takes initiative, and thrives in a well-organized environment
• Collaborative and Inspiring: Easy to work with, motivates others, and builds positive team spirit
• Client-Centric Problem Solver: Skilled at building relationships, resolving client issues, and delivering mutually beneficial solutions
• Excellent Communicator (Remote Ready): Exceptional written and spoken English; communicates clearly and reliably in a remote work setting
• Analytical Mindset with Digital Savvy: Comfortable interpreting stats and discussing results with clients; knowledge of digital marketing and ads is a plus

Work Schedule:

• US Hours: The role requires a commitment to working during US hours
• Full-time Shift: Monday to Friday

• Client Account Management: Proven experience in effectively managing client accounts

• Industry Experience: 3-5 years in a similar role, preferably on the agency side
• Quick Thinking: Ability to think on your feet and adeptly solve problems
• Excellent Written and Verbal English Skills. - VERY IMPORTANT