Customer Support Specialist

Neostella; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A growing technology solutions company in Guadalajara is seeking a Customer Support Specialist. In this role, you will handle customer inquiries and complaints while maintaining positive relationships. Ideal candidates have at least 1 year of experience in data entry or customer service and strong communication skills in English. This is an onsite position with potential for growth in a fast-paced environment.

Formación

• At least 1 year of experience in data entry or customer service.
• Strong digitization skills and attention to detail.
• Ability to complete tasks quickly and accurately.
• Good oral and written English communication skills (B2 level).

Responsabilidades

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer complaints while maintaining positive relationships.
• Keep records of customer interactions and transactions.
• Participate in training and development sessions.
• Complete individual tasks as assigned within deadlines.

Conocimientos

Data entry skills

Customer service

Attention to detail

Collaboration skills

Communication skills

Microsoft Office proficiency

Herramientas

PDF Adobe

Descripción del empleo

At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer-centric. Everything we do is in service of making our clients’ work easier and helping them deliver better experiences to their clients. We’re also a true team: supportive, scrappy, and always in it together. We believe in showing up for one another, rolling up our sleeves, and celebrating the wins. It’s who we are, and it’s how we help our customers succeed.

Neostella is in hyper-growth mode, leveraging cutting-edge technology to solve real challenges for our clients. And we’re looking for driven, people-first professionals to help us scale with purpose and heart. As we continue to expand, we are seeking a Customer Support Specialist to join our team! In this role, you will work in a fast-paced, rapidly growing startup environment with endless growth potential and opportunities.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat in a friendly and professional manner.
• Resolve customer complaints efficiently and effectively while maintaining positive relationships with clients.
• Keep records of customer interactions and transactions, including inquiries, complaints, and comments.
• Participate in training and development sessions to improve customer interaction skills.
• Complete individual tasks as assigned within set deadlines.

Potential Roles:

• Case Manager: Manage legal cases, ensuring effective communication and compliance throughout the process.
• Intake Specialist: Handle inbound calls, emails, and inquiries from potential clients, conducting initial consultations.
• Medical Records Requestor: Request and obtain medical records via designated vendors.
• Data Entry Specialist: Input and update data accurately in our systems, maintaining confidentiality.

Minimum Requirements:

• At least 1 year of experience in data entry or customer service.
• Digitization skills and attention to detail.
• Ability to complete tasks quickly and accurately.
• Strong collaboration and communication skills.
• Proficiency in Microsoft Office and PDF Adobe.
• Good oral and written English communication skills (B2 level).
• Willingness to work fully onsite.