Customer Support Specialist

Wiraa; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A customer service company is seeking a Customer Support Specialist I to provide exceptional customer service in a remote position. The role involves responding to customer inquiries via email, chat, and phone, emphasizing first-call resolution. Candidates should possess strong communication skills and be detail-oriented. Experience in customer service is preferred. The position offers a competitive hourly wage of $17, paid time off, and comprehensive insurance benefits.

Servicios

Paid Time Off (PTO)

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Ongoing training and professional development opportunities

Pet Insurance options

Formación

• Must be at least 18 years of age.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word).
• Minimum of 1 year of customer service experience is preferred.
• Ability to work independently with minimal supervision.

Responsabilidades

• Respond promptly to inbound calls, emails, and live chat inquiries.
• Assess customer issues quickly to provide effective support.
• Maintain a high level of professionalism in all customer interactions.
• Document customer interactions accurately in CRM systems.

Conocimientos

Customer service

Communication skills

Problem-solving

Detail-oriented

Computer savvy

Multi-tasking

Educación

High School Diploma or equivalent (GED)

Herramientas

Microsoft Office Suite

CRM software (e.g., Salesforce)

Descripción del empleo

Eagleview is a rapidly growing and innovative company headquartered in Rochester, New York. Renowned for its commitment to quality and customer satisfaction, Eagleview specializes in providing advanced solutions across various operational domains. The company fosters a dynamic work environment that encourages growth, learning, and collaboration. With a focus on leveraging cutting-edge technology and a customer-centric approach, Eagleview has established itself as a leader in its industry, offering tremendous opportunities for motivated employees to develop their careers and contribute to meaningful projects.

About The Role

We are seeking a dedicated and detail-oriented Customer Support Specialist I to join our support team. This remote position offers an excellent opportunity for individuals passionate about delivering exceptional customer service. The Customer Support Specialist I will be responsible for addressing customer inquiries via email, live webchat, and phone, providing timely and accurate assistance regarding account information, billing, and order statuses. The role emphasizes first-call resolution, requiring the specialist to resolve most customer concerns efficiently while maintaining a high standard of professionalism. Training is provided from the outset, equipping team members with the necessary tools and knowledge to succeed and grow within the company. As part of our supportive team, you will learn about our business operations from the ground up, with the potential for long-term career development in a thriving organization.

Qualifications

• Must be at least 18 years of age
• High School Diploma or equivalent (GED)
• Proficient with Microsoft Office Suite (Excel, Outlook, Word)
• Computer savvy with the ability to navigate multiple applications simultaneously
• Strong verbal and interpersonal communication skills
• Detail-oriented, organized, and capable of multi-tasking
• Ability to work in a fast-paced environment and adapt to changing business needs
• Excellent problem-solving and analytical skills
• Ability to manage challenging customers and build rapport
• De-escalation skills to handle customer issues effectively
• Ability to work independently with minimal supervision
• Weekend availability on Saturday and Sunday is mandatory
• Equipment Requirements: USB headset, Smartphone
• Preferred Qualifications: Minimum of 1 year of customer service experience, familiarity with CRM software (e.g., Salesforce), previous remote work experience, and call center background

Responsibilities

• Respond promptly to inbound calls, emails, and live chat inquiries from potential and existing customers
• Assess customer issues quickly to provide accurate and effective support
• Explore customer needs to exceed their expectations and ensure satisfaction
• Complete all required training sessions and stay updated on company news, processes, and procedures
• Maintain a high level of professionalism in all customer interactions
• Meet department performance goals and adhere to productivity standards
• Handle or escalate critical customer issues appropriately, working independently when necessary
• Maintain performance metrics and quality standards aligned with department objectives
• Execute Tier One responsibilities such as order entry, basic account management, and post-delivery support tasks with coaching
• Collaborate with team members to ensure a cohesive customer support experience
• Document customer interactions accurately and thoroughly in CRM systems
• Identify opportunities to improve customer service processes and contribute to team initiatives
• Competitive hourly wage of $17.00 per hour
• Paid Time Off (PTO), Sick Leave, and Parental Leave
• Comprehensive Medical, Dental, and Vision Insurance plans
• 401(k) Retirement Savings Plan with company match
• Health Savings Account (HSA)
• Life Insurance coverage
• Employee Assistance Program (EAP)
• Pet Insurance options
• Full-time remote work flexibility
• Ongoing training and professional development opportunities

Eagleview Technologies is an equal opportunity employer. We are committed to creating a diverse environment and are proud to be an inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic as defined by law. We encourage veterans and individuals with disabilities to apply.