Customer Support Representative (Seller Onboarding)

Palmstreet; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A community-focused live shopping platform is seeking a Seller Onboarding Representative. This fully remote role based in Mexico involves screening new seller applications, communicating with prospective sellers, and conducting outbound calls to convert qualified sellers. The ideal candidate has strong American English skills, 3+ years in customer service, and abilities in summarizing SOPs. Join a dynamic team revolutionizing online shopping and be part of an innovative environment.

Formación

• 3+ years of customer service experience and ability to handle multiple customer issues simultaneously.
• Practical experience in summarizing and optimizing SOPs.
• Must have a reliable computer, smartphone, and high-speed internet connection.

Responsabilidades

• Review inbound seller applications for completeness and quality.
• Respond to seller application status inquiries across email and ticketing system.
• Perform outbound calls to convert applicants into active sellers.

Conocimientos

Excellent American English reading, writing and speaking skills

Customer service experience

Team player

Strong learning ability and initiative

Descripción del empleo

About Palmstreet

Palmsteet is a community-obsessed live shopping platform connecting over 2 million passionate collectors and sellers. Starting with plants in

• , we've evolved to include handmade crafts, collectible toys, and unique finds from talented sellers worldwide.

Backed by top Silicon Valley VCs (a16z, Craft Ventures, Headline), we're building the 'World's Online Main Street'—bringing authentic personal connections and the thrill of discovering one-of-a-kind treasures to social online experiences.

With explosive growth over the past 24 months, we're scaling rapidly and looking for exceptional talent to join us in shaping the future of social commerce.

The Opportunity

As a Seller Onboarding Representative, you will be responsible for screening new seller applications against the criteria matrix, communicating with prospective sellers about application inquiries, conducting outbound phone calls to convert qualified sellers, and providing feedback to improve the seller onboarding process.

Responsibilities

• Review inbound seller applications for completeness and quality as determined by the approval Standard Operating Procedure (SOP)
• Respond to seller application status inquiries across email inbox and internal ticketing system
• Perform outbound calls to convert applicants into active sellers
• Thoughtfully and courteously respond to all questions and issues in a timely and efficient manner
• Track and record issues and data to inform the company of problems and requests for improvements
• Contribute to the SOPs to enhance overall team efficiency
• Continuously learn and adapt to new knowledge so you can provide the highest level of service
• Perform other duties as assigned

Qualifications

• A reliable computer, smart phone and high-speed internet connection
• Excellent American English reading, writing and speaking skills
• Practical experience in summarizing and optimizing SOPs
• 3+ years of customer service experience and ability to handle multiple customer issues simultaneously
• Team player who works well with others
• Strong learning ability and initiative
• Native English speaking, writing and listening skills
• Experience working for e-commerce or technology platforms
• Time spent living in the US preferred

Your Location

This position is fully remote, and candidate must be based in Mexico

Compensation

The hourly compensation range for this role is $8 / hr USD. This is an independent contractor role. Shifts will vary, but will generally fall between 8AM-8PM ET, and will include a Saturday or a Sunday.

Why Join Us?

• Shape the future of live shopping: Be part of a dynamic team revolutionizing the online shopping experience, combining creativity and technology to create immersive, interactive platforms for sellers and buyers alike.
• Collaborate with industry pioneers: Work alongside a nimble, innovative team, backed by some of the most prestigious VCs in Silicon Valley, with opportunities to influence the product direction.
• Solving complex challenges: You'll take on complex problems that others haven't yet been able to solve, driving innovation and pushing boundaries in your work.
• Thrive in a flat, startup environment: Take full ownership of your projects while working alongside a supportive team that values collaboration and mutual respect.

Our Commitment to Diversity and Inclusion

Palmstreet is proud to be an equal opportunity employer. We celebrate diversity and encourage applications from everyone—especially those whose identities are traditionally underrepresented in tech. We do not discriminate on race, religion, color, gender expression or identity, sexual orientation, ancestry, national origin, citizenship, age, marital status, veteran status, disability status, political belief, or any other characteristic protected by law.

Application Process

We're excited to review your application! If your experience aligns with what we're looking for, our hiring team will reach out to schedule an initial screening call and walk you through the next steps of our interview process. While we try our best to respond to everyone, the high volume of applications may mean we're unable to provide individual updates if we decide not to move forward. To stay connected and explore future opportunities, follow us on LinkedIn or visit us at