Customer Support Representative (Remote)

Lylu Wear; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A growing brand is seeking a Customer Support Representative to assist customers with their orders and service requests. This position is fully remote, and candidates must be based in Mexico. Responsibilities include answering inquiries, providing shipping updates, and resolving service issues. The ideal candidate should possess basic English skills and have a background in customer service. Join a friendly team culture with flexible work options and training provided.

Servicios

Remote work from within Mexico

Flexible schedule options

Supportive team culture

Training and guidance provided

Responsabilidades

• Answer customer questions about products and orders.
• Provide updates on shipping and delivery status.
• Resolve simple service issues quickly.
• Record interactions in the support system.
• Maintain clear and polite communication.

Conocimientos

Basic English reading and writing

Previous customer service experience

Comfortable using chat or email tools

Organized and detail-focused approach

Must currently reside in Mexico

Descripción del empleo

Lylu Wear is hiring a Customer Support Representative (Remote) based in Tijuana. This role focuses on helping customers with orders, deliveries, and basic service requests. Fully remote position. Applications are accepted only from candidates currently located in Mexico.

Duties

• Answer customer questions about products and orders.
• Provide updates on shipping and delivery status.
• Resolve simple service issues quickly.
• Record interactions in the support system.
• Maintain clear and polite communication.

Skills & Experience

• Basic English reading and writing required.
• Previous customer service experience preferred.
• Comfortable using chat or email tools.
• Organized and detail-focused approach.
• Must currently reside in Mexico.

Rewards & Benefits

• Remote work from within Mexico.
• Part-time or full-time schedule options.
• Stable role in a growing brand.
• Friendly and supportive team culture.
• Training and guidance provided.

If you enjoy helping customers and want a flexible remote role, apply today and join Lylu Wear as a Customer Support Representative in Mexico.