Customer Support Engineer H-M

Preligens; Santiago de Querétaro; Presencial; MXN 450,000 - 631,000; Jornada completa

Descripción de la vacante

A leading aerospace company is seeking a Customer Support Engineer in Queretaro, Mexico. The role involves assisting engine owners with shop visit processes, preparing reports, and analyzing technical findings. Ideal candidates will have a Bachelor’s degree in Aeronautical or Industrial engineering, fluent English, and some experience in customer support. This full-time permanent position offers a chance to engage with engine management and client interactions, contributing to service excellence.

Formación

• Bachelor's Degree in Aeronautical, Industrial Engineering, or related field.
• Fluent in English.
• First experience in customer support or relevant field.

Responsabilidades

• Administer and provide assistance on shop visit processes.
• Attend daily review meetings and analyze technical findings.
• Prepare and manage inspection reports and status updates.
• Manage engine repair processes and customer approvals.

Conocimientos

Technical analysis

Communication skills

Report preparation

Problem-solving

Database management

Educación

Bachelor's Degree in Aeronautical/Industrial Engineering

Herramientas

SAP

Power BI

Docuware

Descripción del empleo

Customer Support Engineer H/M

Published 11.28.2024 • Job field: Customer services and support • Location: Queretaro, Mexico • Contract type: Permanent • Contract duration: Full-time • Required degree: Bachelor's Degree • Required experience: First experience • Spoken language(s): English Fluent

Job Description

The customer support engineer is in charge to administer and provide help to the engine owner on the follow up of the shop visit processes, he participates to the daily gate revisión meetings, he helps to analyze technical shop findings report from subcontracted repair vendors and elaborate engine condition reports, elaborate on weekly status reports and eventually repaired and replaced parts report if required by customer although not limited to support other functions related to the shop visit follow up.

The Customer Support Engineer is evaluated and reports directly to the account engine owner leader of each program, therefore reports functionally to the Customer Support Manager.

The OJT and Objectives revision must be done twice a year under the same scheme as for the engine owners. The objectives evaluation will be done by the EO leader of the program to which is assigned.

GPEC and OJT are to be designed specifically for this new position and their development career path is based as follows:

• Customer Support Engineer (Jr.)
• Customer Support Engineer advanced (Sr.)
• Option to eventually be appointed as EO.

Complementary Description

• Process and elaborate inspection reports, Borescopic Inspections, inventories
• Analyze Exchange proposals and manage customer approvals
• Management of the engines stands repair process
• Updates databases such as SSO´s, Monitoring Tool, Inductions, Power BI, Docuware)
• Create and launch Sales Orders in SAP
• Prepare shop visit status reports and engines condition
• Attends to Gates review, Production and Genba meetings.
• Understanding of instructions and comercial guidelines
• Maintain, KPIs updated

Job Requirements

Ingeniero Aeronautico / Industrial /LAE o afin

Specificity of the job

NA

Locate your future workplace

El Paraso - Chichimequillas - E.C., Coyotillos, El Marques 76278

Queretaro

Mexico