Customer Support Engineer – Engine Care & Reports

Preligens; Santiago de Querétaro; Presencial; MXN 450,000 - 631,000; Jornada completa

Descripción de la vacante

A leading aerospace company is seeking a Customer Support Engineer in Queretaro, Mexico. The role involves assisting engine owners with shop visit processes, preparing reports, and analyzing technical findings. Ideal candidates will have a Bachelor’s degree in Aeronautical or Industrial engineering, fluent English, and some experience in customer support. This full-time permanent position offers a chance to engage with engine management and client interactions, contributing to service excellence.

Formación

• Bachelor's Degree in Aeronautical, Industrial Engineering, or related field.
• Fluent in English.
• First experience in customer support or relevant field.

Responsabilidades

• Administer and provide assistance on shop visit processes.
• Attend daily review meetings and analyze technical findings.
• Prepare and manage inspection reports and status updates.
• Manage engine repair processes and customer approvals.

Conocimientos

Technical analysis

Communication skills

Report preparation

Problem-solving

Database management

Educación

Bachelor's Degree in Aeronautical/Industrial Engineering

Herramientas

SAP

Power BI

Docuware

Descripción del empleo

A leading aerospace company is seeking a Customer Support Engineer in Queretaro, Mexico. The role involves assisting engine owners with shop visit processes, preparing reports, and analyzing technical findings. Ideal candidates will have a Bachelor’s degree in Aeronautical or Industrial engineering, fluent English, and some experience in customer support. This full-time permanent position offers a chance to engage with engine management and client interactions, contributing to service excellence.