Customer Success Representative (México)

Invgate; Xico; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology company in Veracruz is seeking a Customer Success Specialist to ensure clients achieve success with their solutions. The role involves building relationships, driving product adoption, and advocating for customer needs. Ideal candidates will have strong communication and problem-solving skills, as well as experience in managing customer satisfaction. Benefits include career development and private health insurance. The position is hybrid, requiring office attendance three times a week.

Servicios

Career development opportunities

English lessons

In-house and external technical training

Extended PTO

Paternity leave

Premium private health insurance

Formación

• Previous solid experience in Customer Success, Software Implementation, or Account Management.
• Ability to analyze customer data and translate insights into actionable strategies.
• Proven ability to drive product adoption and customer satisfaction.

Responsabilidades

• Serve as the primary point of contact for assigned customers.
• Drive customer engagement by providing training and ongoing support.
• Develop and execute success plans to ensure customers achieve their desired outcomes.
• Monitor key customer health metrics to drive retention and growth.

Conocimientos

Strong communication skills

Problem-solving

Relationship-building

Data analysis

Negotiation skills

Client orientation

Empathy

Herramientas

HubSpot

Descripción del empleo

To support our continuous growth we are looking for a

Customer Success Specialist

to join our team.

As a

Customer Success Specialist

you will play a pivotal role in ensuring our clients achieve success with our solutions. You will be responsible for building strong relationships with different stakeholders within your customers driving product adoption and ensuring long-term retention. By acting as a trusted advisor you will help clients maximize the value they get from our solutions.

We are looking for a person with technical knowledge energy empathy client orientation versatility and operational experience to execute our Customer Success plans.

This position will work closely with the product implementation support and sales department.

Key Responsibilities

• Serve as the primary point of contact for assigned customers ensuring their needs are met effectively.
• Drive customer engagement by providing training and ongoing support.
• Develop and execute success plans to ensure customers achieve their desired outcomes.
• Proactively identify risks and collaborate with internal teams to resolve issues.
• Monitor key customer health metrics to drive retention and growth.
• Advocate for customers by gathering feedback and collaborating with product teams to enhance our solutions.
• Maintain accurate records in HubSpot and ensure seamless communication across departments.
• Set follow-up meetings to check customers satisfaction and needs.

Qualifications

• Previous solid experience in Customer Success Software Implementation or Account Management either technical or commercial.
• Strong communication problem-solving and relationship-building skills.
• Ability to analyze customer data and translate insights into actionable strategies.
• Proven ability to drive product adoption and customer satisfaction.
• Experience working with big companies as clients and managing millionaire business portfolios.
• English bilingual.
• Strong negotiation skills.
• Enjoy working with clients.
• Good energy and empathy.

Availability to travel.

Our benefits include career development opportunities English lessons in-house and external technical training extended PTO and paternity leave premium private health insurance and more!

This position will be

Hybrid

requiring attendance at our office in Col. Cuauhtmoc

three times a week.

Required Experience :

Unclear Seniority