Customer Success Manager

Construction Clerk; A distancia; MXN 716,000 - 1,075,000; Jornada completa

Descripción de la vacante

A leading provider of compliance software is seeking a Customer Success Manager to join its team. This fully remote position entails overseeing client relationships, enhancing engagement metrics, and developing strategies to improve customer satisfaction. The ideal candidate has 3-5 years of experience in a relevant role, strong communication skills, and a passion for problem-solving. SafetyClerk offers competitive salaries and opportunities for growth and development.

Servicios

Competitive salary

Performance bonuses

Training & development

Growth opportunities

Formación

• 3-5 years in Customer Success, Account Management, or related field.
• Strong understanding of Customer Success metrics.
• Excellent communication and interpersonal skills.

Responsabilidades

• Oversee client onboarding and engagement processes.
• Build and maintain strong customer relationships.
• Monitor performance metrics and develop improvement strategies.
• Refine customer success processes and establish KPIs.
• Coordinate with sales and support teams for unified experiences.

Conocimientos

Customer Success KPIs

Fluent in English

Interpersonal skills

Problem-solving

Organizational skills

Descripción del empleo

Customer Success Manager (Fully Remote)

Location: Fully Remote

Experience Required: 3-5 years in a Customer Success or related role

Are you passionate about driving customer success and building strong relationships?

Do you have a knack for streamlining processes, engaging clients, and delivering measurable results?

If so, SafetyClerk is looking for you!

SafetyClerk is a leading provider of compliance software for construction companies, empowering them to ensure safety, manage documentation, and meet regulatory standards.

As we grow, we’re seeking a Customer Success Manager to take ownership of our client relationships and help our customers maximize the value of SafetyClerk.

What You’ll Do

• Client Onboarding & Engagement:
  • Oversee and improve the onboarding process for new clients, ensuring they are set up for success.
  • Manage engagement metrics to ensure clients are fully utilizing our platform and seeing measurable ROI.
• Build Relationships:
  • Serve as the primary point of contact for customers, cultivating trust and long-term partnerships.
  • Conduct regular check‑ins and host monthly or bi‑weekly sync calls to address client needs and concerns.
• Drive Performance:
  • Monitor key metrics such as engagement, adoption, and satisfaction to identify opportunities for improvement.
  • Develop strategies to address risks, improve client retention, and identify upselling opportunities.
• Process Development:
  • Work closely with the leadership team to refine customer success processes, create playbooks, and establish KPIs.
  • Collaborate with the product team to gather feedback and prioritize improvements that enhance the client experience.
• Team Collaboration:
  • Coordinate with sales, support, and onboarding teams to ensure seamless handoffs and unified customer experiences.
  • Provide insights and recommendations to the leadership team based on client interactions.

What We’re Looking For

• Experience: 3-5 years in Customer Success, Account Management, or a related field, preferably in SaaS or tech.
• Metrics‑Driven: A strong understanding of Customer Success KPIs and how to achieve them.
• Communication Skills: Fluent in English (spoken and written) with excellent interpersonal and presentation skills.
• Problem‑Solver: Proven ability to think strategically, solve problems, and drive results.
• Organization: Ability to manage multiple priorities, clients, and projects simultaneously.

What We Offer

• Competitive Salary: USD $40,000 - $60,000 per year (including bonuses).
• Performance Bonuses: Based on metrics like client retention, engagement, and customer satisfaction.
• Training & Development: You’ll work directly with our current Customer Success Consultant, gaining insights and expertise to excel in the role.
• Growth Opportunities: Be part of a growing company with opportunities to lead and shape our customer success strategies.

How to Apply

Don’t miss the chance to join a dynamic team and make an impact in the construction industry with SafetyClerk!

Job Types: Full‑time, Permanent

Pay: $40,000 - $60,000 per annum

Work Location: Fully Remote