Customer Success Manager

Equivity; Tijuana; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading remote staffing company in Tijuana is seeking a Client Relations Manager to oversee virtual assistants and ensure exceptional service. Responsibilities include managing client accounts, coordinating with multiple departments, and optimizing processes. The ideal candidate has a Bachelor's degree, 3+ years of relevant experience, and exceptional English skills. The role offers a starting salary of $60,000 per month and a competitive benefits package.

Servicios

Paid online English courses

Proportional vacation days

Bonus based on performance

Formación

• 3+ years of experience in managing clients and/or personnel.
• Experience working with US clients and/or personnel.
• Very strong English language skills.

Responsabilidades

• Manage Virtual Assistants and ensure client needs are met.
• Act as the Client Relations Manager, ensuring exceptional service.
• Oversee compliance with internal policies and external regulations.

Conocimientos

Client relationship management

Strategic thinking

Team development

Analytical skills

Exceptional communication

Educación

Bachelor's degree in Business Administration or related field

Descripción del empleo

What You’ll Do

• Staffing Management: Manage Virtual Assistants (VAs) and a team of representatives to meet client needs and business objectives.
• Client Relations: Act as the Client Relations Manager, ensuring exceptional service and satisfaction.
• Account Growth: Develop and implement strategies to grow client accounts and drive revenue growth.
• Cross-Department Coordination: Coordinate with marketing, sales, operations teams, and HR for business development initiatives and recruitment.
• Team Development: Cultivate a high-performing team by mentoring and coaching staff, fostering a culture of accountability, and promoting continuous development.
• Operational Excellence: Oversee compliance with internal policies and external regulations, ensuring precision and effectiveness across all processes.
• Process Optimization: Identify and implement process improvements that streamline workflows and elevate team productivity.
• Performance Oversight: Monitor and analyze key performance indicators (KPIs), aligning team efforts with broader organizational goals and driving continuous improvement.
• Talent Acquisition & Integration: Collaborate on recruitment strategies and oversee the onboarding process to build a cohesive and dynamic team.
• Stakeholder Engagement: Act as the primary point of contact for senior leadership and clients, ensuring transparent communication and alignment on priorities.
• Work closely with the CEO to grow the business unit and follow the vision for its development.

What We’re Looking For

• Bachelor's degree in Business Administration, Management, or a related field.
• Experience working with US clients and/or personnel.
• Very strong English language skills.
• 3+ years of experience in managing clients and/or personnel.
• Exceptional strategic thinking and communication skills, with a track record of driving growth and leading successful teams.
• Proven expertise in mentoring and developing high-performing teams, fostering a collaborative and result-driven culture.
• Strong analytical skills, with the ability to leverage market research and data to guide decision-making and optimize business processes.
• Demonstrated success in client and stakeholder engagement, ensuring alignment and delivering exceptional outcomes.
• Flexibility to travel to the U.S. as needed for client meetings and company initiatives.

What We Offer

• Monday – Friday, 7:00 am/8:00 am-4:00 pm/5:00 pm Pacific Time.
• Starting $60,000 per month (gross salary)
• Bonus based on business unit performance and project completion. Competitive benefits package.
• Paid online English courses for language development.
• Enjoyment of proportional vacation days!
• A progressive company culture where your ideas are valued