Customer Success Manager

Restaurant365; Pachuca; Presencial; MXN 300,000 - 400,000; Jornada completa

Descripción de la vacante

A leading software platform for restaurants is seeking a Customer Success Manager to guide SMB customers in adopting the Restaurant365 platform. This entry-level role focuses on ensuring customers achieve measurable outcomes through both digital and personalized engagement. Ideal candidates should have 2+ years of B2B customer-facing experience, possess strong communication skills, and be confident in virtual presentations. The position is based in Mexico and offers an opportunity to enhance customer experiences through innovative technology.

Formación

• 2+ years of B2B customer-facing experience in Customer Success, Onboarding, Account Management, or Training.
• Excellent communication, presentation, and interpersonal skills.
• Confident in conducting virtual meetings and presenting to customers.

Responsabilidades

• Guide SMB customers through the adoption process.
• Conduct training sessions and webinars for customers.
• Meet with customers for account reviews and provide actionable recommendations.
• Identify at-risk accounts and opportunities for improvement.

Conocimientos

B2B customer-facing experience

Communication skills

Presentation skills

Interpersonal skills

Organizational skills

Herramientas

Salesforce

Gainsight

HubSpot

Intercom

Descripción del empleo

As a Customer Success Manager, you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model, you’ll deliver impactful customer experiences through both digital programs and personalized engagement.

This is an entry-level role, ideal for someone early in their Customer Success career who is passionate about helping customers achieve measurable outcomes and grow their businesses through technology.

How you'll add value

• Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals.
• Conduct group training sessions, webinars, and virtual workshops to help customers quickly become proficient with the platform.
• Meet directly with customers in 1:1 video conferences (Zoom or similar) to conduct account reviews, share utilization insights, and provide actionable recommendations to improve ROI and overall adoption of R365.
• Use customer data and engagement metrics to identify at‑risk accounts or untapped opportunities for adoption improvement.
• Partner with Customer Success Managers and internal teams (Support, Product, Marketing) to deliver consistent, high‑quality customer experiences.
• Manage multiple customer interactions efficiently through digital channels such as email, chat, and video.
• Track and report on customer health and adoption metrics to measure success and identify opportunities for improvement.
• Serve as a trusted advisor by providing best practices and guidance that align with customer needs and business outcomes.
• Other duties as assigned.

What you’ll need to be successful in this role

• 2+ years of B2B customer‑facing experience in Customer Success, Onboarding, Account Management, Professional Services or Training — ideally within a SaaS or technology company.
• Excellent communication, presentation, and interpersonal skills with a strong customer‑first mindset.
• Confident conducting virtual meetings and presenting to customers 1:1 or in small groups.
• Strong organizational skills and ability to manage a high volume of accounts in a fast‑paced environment.
• Experience using CRM and engagement tools such as Salesforce, Gainsight, HubSpot, or Intercom is a plus.
• Professional fluency in English required (verbal and written).
• Based in Mexico.