Customer Success Manager

Woliba; Ciudad de México; A distancia; MXN 1,305,000 - 1,680,000; Jornada completa

Descripción de la vacante

A leading SaaS company is seeking a Customer Success Manager to enhance client relationships and ensure successful platform utilization. This fully remote role involves onboarding clients, driving product engagement, and collaborating with cross-functional teams. The ideal candidate has over 4 years in Customer Success within SaaS and excellent communication skills. Competitive salary and flexible work environment offered.

Servicios

Fully remote, flexible work environment

Professional development opportunities

Competitive salary aligned with experience

Formación

• 4+ years in a Customer Success or Account Management role within SaaS companies.
• Proven track record managing US-based accounts, preferably mid-market to enterprise level.
• Strong understanding of SaaS onboarding, adoption, retention, and expansion best practices.

Responsabilidades

• Serve as the trusted advisor and primary point of contact for assigned clients.
• Lead strategic onboarding plans for new accounts.
• Drive product adoption and satisfaction through regular check-ins.

Conocimientos

Customer Success Management

SaaS Onboarding

Analytical Skills

English Communication

Tech-Savvy

Herramientas

CRM Systems

Customer Success Platforms

Virtual Meeting Tools

Descripción del empleo

Why Join Woliba

At Woliba, we’re redefining the way organizations approach People Operations and employee wellbeing. Our all-in-one SaaS platform brings together HR, engagement, and wellness tools into a single, modular solution that empowers companies to create thriving workplace cultures.

When you join Woliba, you’re not just joining a tech company—you’re joining a mission-driven team passionate about innovation, impact, and continuous improvement. You’ll work alongside talented, collaborative professionals in a fully remote environment, with the flexibility to do your best work from anywhere.

We believe in empowering our team with autonomy, supporting professional growth, and celebrating shared successes. Every role at Woliba directly contributes to delivering measurable value for our clients and shaping the future of workplace experience.

If you want to make a meaningful difference, work with cutting-edge technology, and be part of a high-growth, forward-thinking SaaS company, Woliba is the place for you.

Role Overview

We’re looking for an experienced Customer Success Manager (CSM) to own and grow relationships with our customers, ensuring they achieve measurable success using Woliba’s platform. This is a fully remote position, working with clients primarily in the United States, and requires a proactive, relationship-driven professional with a strong SaaS background.

Key Responsibilities

• Serve as the trusted advisor and primary point of contact for an assigned portfolio of clients.
  
• Lead strategic onboarding plans to ensure smooth implementation and time-to-value for new accounts.
  
• Drive product adoption, engagement, and satisfaction through regular check-ins, QBRs, and success planning.
  
• Develop a deep understanding of each client’s goals, challenges, and business objectives.
  
• Collaborate with product, support, and sales teams to ensure customer feedback informs roadmap decisions.
  
• Proactively identify at-risk accounts and implement retention strategies.
  
• Partner with Sales on renewal and expansion opportunities.
  
• Monitor key account health metrics and prepare executive-level reports for clients and internal stakeholders.
  

Requirements

• 4+ years in a Customer Success or Account Management role within SaaS companies.
  
• Proven track record managing US-based accounts, preferably mid-market to enterprise level.
  
• Strong understanding of SaaS onboarding, adoption, retention, and expansion best practices.
  
• Excellent English communication skills (verbal and written).
  
• Strong analytical skills with the ability to translate customer feedback into actionable insights.
  
• Comfortable working independently in a fully remote environment.
  
• Tech-savvy, with proficiency in CRM systems, customer success platforms, and virtual meeting tools.
  

Preferred Qualifications

• Experience in HR tech, employee engagement, or wellbeing software.
  
• Background working with global, distributed teams.
  
• Familiarity with tools like HubSpot, Gainsight, ChurnZero, or similar.
  

What We Offer

• Fully remote, flexible work environment.
  
• Opportunity to join a growing SaaS company making a global impact.
  
• Professional development and learning opportunities.
  
• Competitive salary aligned with experience and location.