Customer Services Project Manager

BARCO; México; Presencial; MXN 1,116,000 - 1,489,000; Jornada completa

Descripción de la vacante

A global technology innovator in Mexico is seeking a Customer Services Project Manager to lead customer-focused projects within the cinema industry. This role involves coordinating cross-functional teams, managing project timelines, and ensuring overall customer satisfaction. The ideal candidate will have strong leadership skills and experience in managing customer relationships while driving continuous improvement initiatives. This position offers a dynamic work environment and an opportunity to impact customer experiences significantly.

Formación

• Proven ability to lead customer-focused projects.
• Experience in coordinating cross-functional teams.
• Strong communication skills with stakeholders.

Responsabilidades

• Serve as primary point of contact for cinema customers.
• Coordinate with various teams for seamless project delivery.
• Define project scope and ensure on-time and on-budget delivery.
• Develop trusted relationships with key stakeholders.
• Provide regular updates on project milestones and risks.
• Analyze project performance for continuous improvement.

Conocimientos

Project management

Cross-functional team leadership

Customer relationship management

Risk mitigation

Data analysis

Descripción del empleo

Customer Services Project Manager

Location: Mexico, MX

Company: Barco

Purpose of the job

The mission of our Customer Project Management Office (PMO) is to ensure seamless coordination and delivery of projects, exceeding customer expectations. Through meticulous planning, execution, and continuous improvement, we aim to optimize resource utilization and drive long-term customer satisfaction.

The Customer Project Management team focuses on overseeing the end-to-end execution of customer projects, ensuring timely delivery and quality outcomes.

Our main priorities include establishing and optimizing communication channels, refining project methodologies, and working with innovative solutions to streamline processes while consistently exceeding customer expectations.

Key initiatives involve working with our project governance framework, enabling cross-functional collaboration, and using data-driven insights for informed decision-making, ultimately driving sustainable project success and fostering long-term customer relationships.

Within the LATAM and US region:

• Be the Voice of the Customer: Serve as the primary point of contact for a portfolio of cinema customers, understanding their unique needs and ensuring their vision is realized
• Lead Cross-Functional Teams: Coordinate with engineering, logistics, sales, service, marketing, content team, product and support teams to deliver seamless projection system rollouts and HDR solution implementations
• Deliver with Precision: Define project scope, develop detailed plans, mitigate risks like a pro and track progress to ensure on-time, on-budget delivery
• Build Lasting Partnerships: Develop trusted relationships with key stakeholders, from technical managers to C-level executives in the cinema industry
• Communicate Transparently: Provide regular updates on project milestones, risks, and outcomes to both customer and internal teams
• Drive Continuous Improvement: Analyse project performance and customer feedback to identify opportunities for innovation and service excellence
• Conduct periodic site visits to better understand and enhance the customer experience

🛡️ We are committed to conducting our business activities with the highest standards of integrity, responsibility and compliance across all aspects of our operations. This includes adherence to applicable laws, regulations and internal policies related to ethical conduct, quality standards, cyber security, sustainability, data protection & confidentiality and safety.

D&I Statement

At Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values—they're core capabilities that propel us toward our shared goals and mission.

Read here how we do this