Customer Service Specialist

IBM; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading technology company in Guadalajara seeks a Customer Support Representative to provide effective and friendly solutions to customer queries. The role involves using communication channels to assist customers while maintaining a friendly attitude and collaborating with other departments. Ideal candidates are proactive, adaptable, and possess excellent communication skills. Previous experience in customer service is preferred but not essential.

Formación

• Excellent verbal and written communication skills with a positive attitude.
• Ability to solve problems creatively and quickly.
• Eager to learn and grow within the company.

Responsabilidades

• Provide fast and effective solutions to customer queries via various channels.
• Maintain continuous follow-up on open cases until resolution.
• Collaborate with other departments to improve service quality.

Conocimientos

Excellent verbal and written communication skills

Problem-solving ability

Teamwork

Customer service tools knowledge

Proactivity

Descripción del empleo

Introduction

At IBM, we are passionate about delivering an exceptional client experience. We believe in a dynamic environment, full of creativity and collaboration, where every team member has the opportunity to make a difference. If you are a proactive person with problem solving skills and love helping others, we are looking for you!

Your Role And Responsibilities

As a Customer Support Representative, you will be the first line of contact for our customers, providing them with fast and effective solutions through different communication channels (email, chat, phone, etc.). Your role will be key to ensure the satisfaction of our users and help them solve any doubt or inconvenience in a friendly and efficient way.

Deal with customer queries, doubts and requests in a friendly, professional and timely manner. Provide clear and accurate solutions to technical or usage problems of our products/services. Maintain continuous follow-up on open cases until complete resolution. Actively listen and understand customer needs, offering customized solutions. Manage complaints or difficult situations with empathy and patience, transforming a bad experience into a positive one. Collaborate with other departments to improve service quality and internal processes. Record and update relevant information in our customer database

Required Technical And Professional Expertise

Excellent verbal and written communication skills, with a positive and friendly attitude.

• Ability to solve problems creatively and quickly.
• Ability to work as part of a team and adapt to a dynamic environment.
• Basic knowledge of customer service tools (live chat, etc.).
• Eager to learn and grow within the company.
• Previous experience in customer service (preferable, but not essential).
• Proactivity, responsibility and desire to make a difference.