Customer Service Representative (After Hours)

Buscojobs México; Nuevo León; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de reclutamiento busca un Especialista en Soporte al Cliente para ayudar a los usuarios y resolver problemas técnicos. Debe tener dominio del inglés y experiencia en atención al cliente. Ofrecen un salario mensual de $10,000 a $12,000, con beneficios como trabajo remoto y horarios flexibles.

Servicios

Aumentos salariales

Días por enfermedad

Horarios flexibles

Opción a contrato indefinido

Programa de referidos

Seguro de gastos médicos mayores

Seguro dental

Seguro de vida

Trabajo desde casa

Vales de despensa

Formación

• Alto dominio del inglés hablado y escrito.
• Experiencia como Especialista en Soporte al Cliente o rol similar.
• Conocimientos básicos de principios y prácticas de servicio al cliente.

Responsabilidades

• Identificar necesidades del cliente y ayudar con las funciones.
• Analizar y reportar malfunciones del producto.
• Actualizar bases de datos internas con problemas técnicos.

Conocimientos

Inglés hablado y escrito

Pensamiento crítico

Escucha efectiva

Enfoque proactivo

Paciencia

Habilidades de comunicación

Resolución de problemas

Organización

Educación

Grado o certificado en Ingeniería Mecánica, Mecatrónica o Electrónica

Descripción del empleo

Customer Support

Hoy

We have an incredible opportunity for a Customer Support Specialist. Responsibilities include identifying customer needs and helping customers use features, analyzing and reporting product malfunctions, updating internal databases with technical issues, monitoring customer complaints, sharing feature requests and workarounds with the team, following up to ensure issues are resolved, and gathering customer feedback for internal teams.

Responsibilities

• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (e.g., testing scenarios or impersonating users).
• Update internal databases with information about technical issues and discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with internal teams.

Requirements

• Highly proficient in spoken and written English.
• Experience as a Customer Support Specialist or similar CS role.
• Proficiency using PC and Mac systems and other mobile operating systems.
• Knowledge of customer service principles and practices.
• Critical thinking, effective listening, proactive approach, patience with difficult cases, multi-tasking, excellent communication and problem-solving skills, and strong organizational skills.

Job details

• Tipo de puesto: Tiempo completo, Por tiempo indeterminado
• Sueldo: $10,000.00 - $12,000.00 al mes
• Beneficios: Aumentos salariales, Días por enfermedad, Horarios flexibles, Opción a contrato indefinido, Programa de referidos, Seguro de gastos médicos mayores, Seguro dental, Seguro de vida, Trabajo desde casa, Vales de despensa
• Lugar de trabajo: Empleo remoto

Resumen

Carel is looking for an outgoing, customer-service-minded individual with a strong HVAC knowledge base. This position provides technical assistance to Carel customers, educates, addresses concerns, and documents customer interactions. The role involves participating in teams to review, launch, and develop new products based on feedback from end users. Great attention to detail and strong communication skills are vital.

Essential duties and responsibilities

• Provide technical assistance for CAREL products to customers (OEM partners, re-sellers, field technicians, end users).
• Address, resolve, and document customer complaints related to CAREL products and services.
• Evaluate defective products returned to CAREL and document failure modes.
• Participate in core teams to develop, launch, and support new products and revisions.

Qualifications

• Mechanical, Mecatronic, Electronic Engineering Degree or Associates Degree and/or certificate; experience in HVAC, refrigeration, or related field desired.
• Strong written and verbal English communication skills.
• Mathematical and reasoning abilities as described, with the ability to apply common sense and technical aptitude.
• Current valid driver’s license; HVAC/R or ASHRAE certifications are a plus.

Physical demands

• Standard office environment; physical ability to stand, handle objects, lift up to 50 pounds; travel up to 20% as needed.

Work environment

The work environment may involve exposure to moving mechanical parts; moderate noise level; remote work option available; up to 20% travel.