Customer Service Representative

Avery Dennison; Santiago de Querétaro; Presencial; MXN 20,000 - 30,000; Jornada completa

Descripción de la vacante

A leading company in materials science is seeking a Customer Service Representative to enhance business relationships and manage order processing in a dynamic environment. The successful candidate will play a key role in ensuring customer satisfaction by handling accounts efficiently, processing orders, and engaging in proactive sales activities. This position offers the opportunity to develop your skills in a fast-paced team-oriented atmosphere, requiring a strong focus on detail and communication excellence.

Formación

• 3-5 years of Customer Service or Sales B2B experience preferred.
• Excellent verbal and written communication skills in English.
• Strong attention to detail and follow-up skills.

Responsabilidades

• Manage accounts including order processing and follow-up.
• Compile and review required customs documentation.
• Engage in proactive selling and manage a large workload.

Conocimientos

Communication

Data Entry

Organizational Skills

Customer Relationship Management

Project Management

Educación

High School Diploma

Bachelor’s Degree

Herramientas

Microsoft Office Excel

Google Sheets

ERP Systems

CRM Systems

Descripción del empleo

Company Description

Avery Dennison (NYSE: AVY) is a global materials science and manufacturing company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs approximately 30,000 employees in more than 50 countries. Reported sales in 2017 were $6.6 billion. Learn more at www.averydennison.com.

Job Description

For our Customer Service team we are hiring a fresh mind for this very challenging supporting role in a very fast growing business and within a high performing team asCustomer Service Representative

What we can offer you! Your Role:
As Customer Service Representative you will further develop current and future business with our customers. As well you realize and develop new business relationships with current customer, maximize added value to customer leveraging our capabilities and building stronger customer intimacy.
Activities may include, but are not limited to:

• Manages accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Process client invoices and maintain effective relationships with clients, carriers, customs etc.
• Receive and respond to drivers waiting and/or receiving incoming calls pertaining to shipments.
• Compile and review require customs documentation.
• Utilize the documents, work standards, and system technology to precisely complete the data entry for each shipment.
• Participate and support other team members with accounts and workload, on day-to-day operations including setting priorities, organizing, scheduling work and problem solving.
• Coordinate carrier release by submitting required documents and freight payments.
• Do proactive selling and other commercial activities.
• Manage a large workload of accounts, Perform sometimes as order entry.
• Handle different systems.
• Other related duties as assigned.

Qualifications

• High School Diploma or equivalent required. Bachelor’s degree preferred.
• 3 - 5 years Customer Service, Sales B2B or related experience a plus.
• Excellent written, verbal and telephone skills.
• Strong data entry and organizational skills. Detailed oriented and good follow-up skills
• Knowledge of technical aspects of assigned product lines and customers.
• Able to effectively manage many priorities and issues.
• Proficiency for applicable computer systems, such as Microsoft Office Excel, Google Sheets, and function specific software is a must.
• Strong leadership and supervision skills.
• Strong project management skills.
• Knowledge of continuous improvement
• ERP or CRM management for order management
• Experience in the apparel or graphic industry preferred.
• English Advanced Level, excellent communication (oral and written).