Customer Service Representative

Digital Risk, LLC.; Región Centro; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A technology firm in Mexico is seeking CSR Junior representatives to provide customer support, resolve product issues, and assist with account inquiries. Candidates should possess 2-4 years of experience, a bachelor's degree in a relevant field, and proficiency in Portuguese. The role requires excellent problem-solving skills and attention to detail. This is a full-time on-site position, with a salary of $15,000 Pesos per month.

Formación

• 2-4 years of experience in customer service roles.
• Proficiency in reading and writing Portuguese is required.
• Bachelor’s degree in a relevant field.

Responsabilidades

• Provide phone-based support to resolve product issues.
• Assist with account and billing questions.
• Work closely with account managers or sales representatives.

Conocimientos

Customer Service

Problem-Solving

Data Entry

Attention to Detail

Educación

Bachelor’s degree in business, finance, economics, or related field

Herramientas

SAP/S4

Excel

Outlook

Ariba

Coupa

Descripción del empleo

Job Summary

CSR Jr representatives are the front‑line support within organizations that sell products and services to consumers. Customer service reps provide phone‑based support to resolve product issues, answer account and billing questions, and in some cases facilitate new services. For B2B‑focused companies, a CSR will typically solve specific product quality or integration issues and work closely with account managers or sales representatives. A professional demeanor, initiative to work independently, and the ability to accept and follow instructions are essential. Proficiency in reading and writing Portuguese to work closely with internal teams for system requirements is required.

Years of experience needed 2-4

Technical Skills

• Implementation of contract management best practices
• Development and support for accounts
• Forecast update and follow‑up with different departments
• Specialized supply chain data management activities
• Management of SAP/S4, Excel, Outlook
• Ariba, Coupa management
• Excellent problem‑solving skills
• High attention to detail
• Basic Portuguese proficiency

Certifications Needed

Bachelor’s degree in business, finance, economics, or related field.

Salary $15,000 Pesos per month

Additional Information

Hybrid position: No

Remote Work: No

Employment Type: Full-time

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Number of Vacancies 1