Customer Service Representative

Sensata Technologies; Nuevo León; Presencial; MXN 540,000 - 721,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking a Customer Service Representative to be the main contact for customers regarding delivery and order status. The role requires strong communication skills, organization, and the ability to work in a fast-paced environment. Candidates should have a university degree and be proficient in Microsoft Office. This position is integral to maintaining customer relationships and ensuring efficient order fulfillment.

Servicios

Collaborative work environment

Opportunities for personal development

Formación

• University degree required or relevant work experience.
• Must be able to work in a fast-paced environment managing multiple tasks.
• Strong personal and professional ethical values.

Responsabilidades

• Main point of contact for customers regarding delivery and order status.
• Provide guidance on stock quantities and production lead time.
• Proactively notify customers of delivery risks.

Conocimientos

Strong communication skills

Organization and planning

Interpersonal skills

Proficient in Microsoft Office

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

The Customer Service Representative is responsible for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.

General Responsibilities

• Serves as customers main point of contact related to delivery and order status for assigned customer portfolio
• Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production lead–time, assess transportation mode and service to be used based on customer coverage
• Reviews daily customer demand and validates deviations, also subject to specific customer needs
• Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date
• Review regularly and assist in the timely resolution of customer concerns/claims/cares on the portals related to the delivery process
• Executes manual order entry process within required timeline and accuracy
• Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time
• Participates in timely reviews and investigations of root cause for customer short-payments
• Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information
• Coordinate with customers to determine shipping method

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

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Smarter Together

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing

• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication

• As OneSensata, we are working together to make things work together

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