Customer Service Representative

flex; Ciudad Juárez; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A diversified manufacturing partner is seeking a Customer Service Representative at its Juarez North Site. The role involves supporting customers by addressing inquiries, resolving issues effectively, and maintaining high service standards. Candidates should hold a BS degree in a related field and possess strong communication skills in English. The position offers competitive salary and benefits including medical insurance and bonuses. Join us to make a difference!

Servicios

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

Formación

• Recent graduate with a relevant BS degree.
• Basic experience in a similar position.
• Advanced English communication skills required.

Responsabilidades

• Support customer inquiries and maintain high service standards.
• Resolve customer problems efficiently.
• Monitor customer demand and coordinate with logistics.

Conocimientos

Customer communication

Analytical skills

Flexible working hours

Organized

Proactive

Educación

BS degree in Business Administration, Business, Engineering, Commerce or similar

Herramientas

MS Office

Advanced Excel

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Juarez North Site.

The Customer Service Representative role involves communicating with customers and handling customer's inquiries.

What a typical day looks like:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer.
• Involve in CFT, Operations and customer meetings.

The experience we’re looking to add to our team:

• Recent graduate with a BS degree in Business Administration, Business, Engineering, Commerce or similar
• Basic experience in similar position in the electrical manufacturing industry
• Advanced English
• Experience in customer communication
• MS Office
• Advanced Excel
• Analytical
• Ability to read, research, and interpret general business periodicals, professional journals, financial reports, legal documents or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and acknowledge questions from groups of managers, associates, vendors and/or customers.
• Flexible with working hours
• Work under pressure
• Organized
• Proactive

What you’ll receive for the great work you provide:

• Competitive Salary
• Life & Medical insurance
• Christmas Bonus
• Food Coupons
• Saving Fund
• Life Insurance

Job Category: Operations

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).