Customer Service Representative

Cart.com; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce company in Mexico City is looking for enthusiastic, bilingual individuals to fill an entry-level position in customer support. The role involves providing post-purchase assistance through various communication channels while ensuring positive customer experiences. Ideal candidates will possess strong communication skills and a passion for service. This opportunity offers competitive pay, bonuses, and growth potential within the company as it expands its team and services.

Servicios

Competitive salary up to $15,000 MXN

Paid training and hiring bonus

Performance bonuses up to 30%

Food vouchers and vacation bonuses

Comprehensive life and medical insurance

Growth opportunities

Formación

• Bilingual in English and Spanish.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Responsabilidades

• Provide exceptional support post-purchase to customers via various channels.
• Solve problems quickly and maintain positive customer interactions.
• Collaborate with internal teams to deliver effective solutions.
• Maintain accurate records of customer interactions.
• Create memorable experiences by building genuine connections.

Descripción del empleo

Why You’ll Love It Here:

• Pay up to $15,000 MXN (before taxes)
• Monday - Friday
• Paid training + $2,500 MXN hiring bonus
• Performance bonuses of up to 30% of your monthly salary
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus
• Comprehensive life and medical insurance
• Growth opportunities as we continue to expand—be part of a company that promotes from within!

Summary:

Looking for an entry-level role where you can make a real impact and grow your career?

At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big.

What You’ll Do:

• Provide exceptional support post-purchase to customers via text, email, phone, or live chat.
• Solve problems quickly and professionally, ensuring every interaction leaves a positive impression.
• Work closely with internal teams to deliver effective solutions for customer needs.
• Maintain accurate records of interactions to ensure the highest quality of service.
• Build genuine connections with customers, creating memorable experiences.

Ready to kickstart your career and be part of our exciting journey? Apply now and join a team that values your skills and growth!