Customer Service Associate Japanese Trading company

John Clements Recruitment, Inc.; Veracruz; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A logistics recruitment agency is seeking a Customer Service Associate in Veracruz. The role involves monitoring shipments, preparing delivery documents, and ensuring inventory accuracy. Ideal candidates are graduates of Customs Administration or related fields with at least 2 years of experience in import/export transactions. Strong organizational and communication skills are essential for success in this fast-paced environment.

Formación

• At least 2 years of experience in customer service.
• Proven skills in import and export transactions.
• Very good working knowledge of logistics.

Responsabilidades

• Monitor outgoing deliveries and incoming shipments.
• Update stock inventory report.
• Prepare delivery and outbound documents.

Conocimientos

Interpersonal skills

Above-average communication

Time management

Attention to detail

Organizational skills

Educación

Graduate of Customs Administration or related course

Herramientas

SAP

Business financial software

Descripción del empleo

Overview

Customer Service Associate Japanese Trading company

John Clements Recruitment, Inc.

Job Description

• Monitors all outgoing deliveries and incoming shipments by coordinating with warehouse personnel and service providers
• Updates stock inventory report of each customer to guarantee the availability of stocks, timely prepares delivery/outbound documents such as Sales Invoice, Delivery Order, and Shipping instructions & sends to the warehouse and customer
• Timely prepares delivery/outbound documents such as Sales Invoice, Delivery Order, Shipping Instruction & sends them to the warehouse and the customer.
• Prepares inbound documents such as goods received note, supplier invoice, estimated costs, and billing to broker/ service provider.
• Follows up on forecasts from customers to ensure timely ordering of stocks
• Processes the insurance application for damaged goods
• Updates stock monitoring of the assigned end-user, and sends the data to the Sales PIC
• Follows up on a delivery schedule with the customer to ensure that distribution of services is on time and of high quality
• Updates the outstanding Sales Orders and Trading Contracts in SAP to ensure the accuracy of records
• Send the monthly PO balance report to the customer
• Mail out the invoices to customers on time
• Follow up with customers on their payment schedule
• Performs other related work which the leader or manager may assign from time to time
• Do the stock inventory count and reconciliation
• A graduate of Customs Administration or any related course
• With at least 2-year experience
• Proven skills in import and export transactions (shipments)
• Good interpersonal skills, and has above-average communication and efficient follow-up skills
• Highly organized and can apply time management
• Very good working knowledge of business financial software and logistics
• Can work under pressure and has an eagerness to learn new things.
• Able to work in Laguna

Work Schedule

Work schedule: Monday to Friday 8:00-17:00

Interview Process

Interview process: Reviewed by hiring manager>IQ test > F to F interview (possibly additional interview )

Working Location

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