Customer Service Associate II

Resideo; San Luis Potosí; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology firm in San Luis Potosí is seeking a customer service representative to manage customer inquiries, orders, and provide exceptional service. The role involves processing orders, confirming inventory, and maintaining customer relationships. Strong English communication skills and attention to detail are essential. This position offers opportunities for professional growth in a collaborative environment, contributing to solutions for a diverse client base.

Servicios

Collaborative work environment

Opportunities for continuous professional growth

Access to cutting-edge tools

Formación

• Some experience in the field.
• Prior experience with advanced usage of English language inclusive of written and verbal communication.
• Critical thinking mindset.

Responsabilidades

• Process and submit customer orders and quotes in ERP system.
• Interact and consult with customers on orders and service requests.
• Confirm inventory in stock and determine best shipping methods.
• Investigate order status and provide ETA information to customers.
• Establish positive relationship with customers to ensure satisfaction and retention.

Conocimientos

English communication skills

Critical thinking

Attention to detail

Problem solving

Descripción del empleo

Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.

Interact with and respond to inquiries from customer and sales reps providing product information, managing the order placement process, and supporting the ProAV channel sales team in effort to enhance the customer experience.

JOB DUTIES

• Process and submit customer orders and quotes in ERP system
• Interact and consult with customers on orders and service requests
• Confirm inventory in stock and determine best shipping methods
• Investigate order status and provide ETA information to customers
• Establish positive relationship with customers to ensure satisfaction and retention
• Demonstrate behaviors that support core values of the organization
• Participate in team meetings and training
• Processing Returns
• Customer Invoicing
• Perform other related duties as assigned
• Manage phone calls with customer and manufacturers
• Comply with department expectations and SLA's

YOU MUST HAVE

• Some experience in the field.
• Prior experience with advanced usage of the English language inclusive of written and verbal communication.
• Critical thinking mindset
• Attention to detail
• Problem solving skillset

WE VALUE

• An ability to learn quickly
• An attention to detail
• A bias for action
• An ability to work in a team
• A commitment to discovering ways to improve service
• Professionalism
• Emotional intelligence

WHAT'S IN IT FOR YOU

• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
• Access to cutting-edge tools, resources, and a supportive team to help you excel.
• The chance to work with a global, innovative company shaping the future in its industry.

"Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions."