Customer Service Agents In French And English

Futuhre Consulting; A distancia; MXN 50,000 - 200,000; A tiempo parcial

Descripción de la vacante

A customer service solutions provider seeks a Freelance Customer Service Agent fluent in French and English to deliver exceptional support. You will be responsible for responding to client inquiries via tickets, aiming to resolve 10-15 issues per hour. The role involves working Tuesday to Saturday with competitive pay of $11 per hour and includes performance bonuses and paid vacation. If you're proactive and customer-oriented, we'd love to connect with you.

Servicios

Performance-based bonus

One week of paid vacation

Formación

• Native or very high proficiency in French and English.
• Experience in customer care and excellent service skills.
• Must be tech-savvy with prior CRM experience.

Responsabilidades

• Answer tickets and provide support in French and English.
• Solve at least 10 tickets per hour efficiently.

Conocimientos

Fluent in French

Fluent in English

Experience in customer care

Excellent customer service skills

Empathy

Attention to detail

Tech-savvy

Experience with CRM systems

Herramientas

Zendesk Sell

Salesforce

Descripción del empleo

Are you fluent in French and English?

Do you have a passion for helping others and delivering exceptional customer service?

If so, we want you to be a part of our team!

At Ricaris, a Barcelona-based company with over 10 years of experience, our mission is clear: to boost business internationalization through our high‑quality, professional multilingual services.

We specialize in translation, content marketing, and customer service, ensuring that our clients can focus on their core business while we handle the rest.

We are currently searching for a long‑term Freelance Customer Service Agent to join our dynamic team.

In this role, you will be responsible for answering tickets and providing outstanding support to our clients in both French and English.

At Ricaris, our slogan is _"Have a nice day"_ and we strive to make every interaction pleasant and productive.

If you’re looking for a rewarding position where you can make a difference every day, we’d love to hear from you.

Qualifications:

• Native or very high proficiency in French and English
• Experience in customer care
• Excellent customer service skills
• Empathy
• Attention to detail
• Autonomy and proactivity in lead management
• Tech‑savvy and previous work with CRM (Zendesk Sell, Salesforce)
• Reaching daily objectives of assigned tickets, solving issues promptly and efficiently

You’ll be asked to solve at least 10 tickets per hour, ideally up to 15.

Conditions:

• 11 USD / hourly
• Schedule: Tuesday to Saturday, 2 A.M. to 7 A.M. (CET)
• Days off: Sunday and Monday
• Initial contract: 1 month, with potential for indefinite extension based on performance
• Performance‑based bonus: an extra payment at the end of the year if all objectives are met
• Extra benefit: one week of paid vacation for the freelancer