Customer Service Agent

View The Space; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global leader in business process outsourcing is seeking a Customer Service Representative for a full-time position in Mexico City. In this role, you will handle order management, respond to customer inquiries, and resolve issues with professionalism and precision. The ideal candidate has strong English proficiency, excellent communication skills, and a knack for problem-solving. This position includes comprehensive training and provides an opportunity for professional growth within a supportive work environment.

Servicios

Comprehensive training program

Remote work flexibility

Opportunity for professional growth

Formación

• At least 6 months experience in a customer service role.
• Proven written communication skills including proper grammar.
• Ability to work independently and manage time effectively.

Responsabilidades

• Handle order entry and resolution with precision.
• Respond promptly to inquiries and resolve issues.
• Utilize key systems for order management and CRM.
• Communicate professionally with customers, both written and verbal.

Conocimientos

English proficiency level - C1

Customer service experience

Telephone etiquette

Written communication skills

Strong prioritization skills

Basic computer skills

Typing Skills (20 WPM+)

Attention to detail

Critical thinking

Problem-solving skills

Descripción del empleo

Customer Service Representative – Full Time Position Only

Hours of Operation: Monday through Friday 8:00 am to 6:00 pm central standard time.

Responsibilities

• Customer Service Agents will handle order entry and resolution with precision and professionalism.
• Responsibilities include responding promptly to inquiries, providing accurate product and order information, and resolving issues related to returns, warranties, and general questions. Agents will utilize key systems such as CST/M3 for order management, Shopify for e-commerce processing, and Hubspot and Connex.ai for CRM and escalation handling.
• Success in this role requires attention to detail, strong collaboration with internal teams for escalations, and a commitment to capturing feedback to drive continuous improvement.
• Customer Service Representatives are required to effectively manage their time. They should regularly review their calendars on a daily, weekly, and monthly basis to strategically prioritize their tasks and optimize their schedules.
• Customer Service Representatives are expected to communicate professionally, clearly, and effectively with customers and clients, both written and verbal communication.
• Customer Service Representatives must use proper grammar, punctuation, and spelling, and be able to articulate situational details effectively in their writing.

Qualifications

• English proficiency level - C1
• At least (6) months experience in customer service role, 1 year preferred
• Excellent telephone etiquette and ability to speak confidently and persuasively with customers.
• Proven written communication skills including accurate spelling, proper grammar, and ability to express complex situations in writing.
• Strong prioritizations skills, adept at managing assignments and deadlines. Flexibility is key, as they should be able to adapt and address the most urgent tasks efficiently.
• Ability to work independently
• Basic computer and keyboarding skills
• Knowledge of internet and e-mail required
• Typing Skills (20 WPM+)
• Exceptional attention to detail, strong critical thinking abilities, and proficient problem-solving skills
• Excel both as a team player and strong individual performer. Team-oriented who actively share best practices with their colleagues, fostering a collaborative and supportive work environment.

Training Expectations

• Customer Service Representatives will receive 8 days of classroom training followed by 5 days of nesting. Agents must graduate classroom training and complete 5 days of nesting to be paid for new hire classroom training.

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.