Customer Request Facilitator

Buckland; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global customs brokerage firm is seeking a Customer Request Facilitator to support compliance projects and manage FTA certificates. This remote position requires bilingual communication skills (Spanish/English) and a customer service background. The ideal candidate should have strong attention to detail, problem-solving abilities, and proficiency with Microsoft Office, particularly Excel. The role offers a competitive salary and a collaborative work environment, emphasizing professional development and growth.

Servicios

Competitive salary

Benefits package

Matching retirement plan

Opportunities for professional development

Formación

• 2 years administrative or customer service experience preferred.
• Strong attention to detail and organization skills.
• Excellent problem solving, research and analytical skills.

Responsabilidades

• Create FTA certificates.
• Manage FTA certificates from creation to completion.
• Log new customer requests on a regular scheduled basis.

Conocimientos

Bilingual (Spanish / English)

Problem solving

Attention to detail

Strong Excel skills

Customer service

Herramientas

Microsoft Office

Descripción del empleo

Buckland

Job Posting

Customer Request Facilitator (Remote)

Organization Overview*

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way.

Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them.

As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing / Distribution Services.

Buckland strives to provide customized services in a memorable way.

Position Summary*

Reporting to the Compliance FTA Team Leader, this position assists on compliance projects for major clients.

This individual will support the FTA team by creating certificates and logging customer requests.

The role requires professional communication with team members, clients, and our client's customers.

What we can offer you

• Competitive salary, benefits package and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

Key Responsibilities : *

• Create FTA certificates
• Manage FTA certificates from creation to completion.
• Log new customer requests on regular scheduled basis.
• Reviews and maintains database integrity
• Utilizing various client and Buckland provided software to organize and manage workload
• Create reports and may assist in drafting compliance processes and related work instructions
• Provides broker and client assistance with FTA document support
• Ongoing effective and diplomatic internal and external customer service
• Other duties and responsibilities related to compliance activities
• Bilingual (Spanish / English) required
• 2 years administrative or customer service experience (preferred)
• Working knowledge of Microsoft Office with strong Excel skills (preferred)
• Strong team player with the ability to work independently
• Professional and mature demeanorStrong attention to detail and organization skills
• Above average and accurate keyboarding skills
• Detail oriented
• Excellent problem solving, research and analytical skills
• Ability to travel when needed (up to 10%)