Customer Quality Engineer H-M

Preligens; Tijuana; Presencial; MXN 1,104,000 - 1,473,000; Jornada completa

Descripción de la vacante

A leading aerospace company in Tijuana is seeking a Customer Quality Engineer to manage communications on quality issues, ensure compliance with standards, and drive customer satisfaction. The ideal candidate will have over 5 years of experience and a Bachelor’s Degree, with fluency in English preferred. This full-time role is essential for maintaining high-quality standards in the aerospace industry.

Formación

• More than 5 years of experience in quality management.
• Fluent in English.
• Professional status: Professional, Engineer & Manager.

Responsabilidades

• Serve as primary liaison for quality-related matters.
• Manage customer communications regarding quality issues.
• Participate in customer audits and quality meetings.
• Monitor quality metrics against customer expectations.

Conocimientos

Experience with customer quality portals (e.g., Boeing Supplier Portal, Airbus SupplyOn)

Lean Six Sigma Green Belt or Black Belt certification

Knowledge of NADCAP special processes

Working knowledge of GD&T and aerospace drawings

Ability to lead cross-functional teams

Educación

Bachelor’s Degree

Descripción del empleo

Customer Quality Engineer H/M

Published 10.13.2025

Company: Safran Cabin | Job field: Quality | Location: Tijuana, Baja California, Mexico | Contract type: Permanent | Contract duration: Full-time | Required degree: Bachelor’s Degree | Required experience: More than 5 years | Professional status: Professional, Engineer & Manager | Spoken language(s): English Fluent

Reference: 2025-164989

Job Description

The Intercompany External Quality Engineer serves as the primary liaison between the contract holding site of the company, a sub-tier / manufacturing site within Safran Cabin, and its aerospace customers on all quality-related matters. This role ensures requirements are clearly communicated, effectively addressed, and continuously monitored. The position supports the organization in maintaining compliance with AS9100 as well as other applicable aerospace regulatory & customer requirements, while driving customer satisfaction and product quality performance.

Responsibilities

• Report to the Quality Assurance Manager and act as the primary point of contact for customer quality representatives.
• Manage customer communications regarding nonconformances, escapes, corrective/preventive actions, and quality performance issues.
• Participate in customer audits, reviews, and program quality meetings.
• Interpret and communicate customer contractual quality requirements to internal teams.
• Collaborate with Program Quality Engineering, Program Management, Operations, Engineering, and Supply Chain to resolve quality concerns and prevent recurrence.
• Lead root cause analysis and corrective action activities (RCCA/8D) to ensure robust solutions.
• Support the contract review process by evaluating and clarifying customer-specific quality requirements, flow down and consumption.
• Monitor and analyze internal quality metrics (PPM, OTD, defect trends) against customer expectations.
• Ensure adherence to AS9100, ISO 9001, customer-specific standards, and regulatory requirements (FAA/EASA, NADCAP where applicable).
• Prepare and deliver regular quality performance reports for customers and senior leadership.
• Maintain records of quality escapes, customer communications, and corrective action responses.
• Support internal and external audits, ensuring timely closure of findings.
• Conduct/perform Quality System audits on intercompany facilities as required.
• Develop, maintain and report to management on Key Performance Indicators.

Preferred Qualifications

• Experience with customer quality portals (e.g., Boeing Supplier Portal, Airbus SupplyOn).
• Lean Six Sigma Green Belt or Black Belt certification.
• Knowledge of NADCAP special processes.
• Working knowledge of GD&T and aerospace drawings.
• Demonstrated ability to lead cross-functional teams and manage multiple priorities.

Key Performance Indicators (KPIs)

• Timeliness and effectiveness of corrective actions.
• Customer quality metrics (PPM, OTD, escape rates).
• Reduction in repeat nonconformances.
• Successful completion of customer and regulatory audits.

But what else? (advantages, specific features, etc.)

• Reports to the Quality Assurance Manager.
• Act as the primary point of contact for customer quality representatives.
• Manage customer communications regarding nonconformances, escapes, corrective/preventive actions, and quality performance issues.
• Participate in customer audits, reviews, and program quality meetings.
• Interpret and communicate customer contractual quality requirements to internal teams.
• Collaborate with Program Quality Engineering, Program Management, Operations, Engineering, and Supply Chain to resolve quality concerns and prevent recurrence.
• Lead root cause analysis and corrective action activities (RCCA/8D) to ensure robust solutions.
• Support the contract review process by evaluating and clarifying customer-specific quality requirements, flow down and consumption.
• Monitor and analyze internal quality metrics (PPM, OTD, defect trends) against customer expectations.
• Ensure adherence to AS9100, ISO 9001, customer-specific standards, and regulatory requirements (FAA/EASA, NADCAP where applicable).
• Prepare and deliver regular quality performance reports for customers and senior leadership.
• Maintain records of quality escapes, customer communications, and corrective action responses.
• Support internal and external audits, ensuring timely closure of findings.
• Conduct/perform Quality System audits on intercompany facilities as required.
• Develop, maintain and report to management on Key Performance Indicators.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.

Locate your future workplace

Avenida Acapulco 22643

Tijuana

Baja California, Mexico