Customer Order & Administration Specialist

IKEA; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global home furnishing retailer in Estado de México is seeking candidates for a role that focuses on ensuring timely product delivery, maintaining customer satisfaction, and optimizing supply chain processes. Ideal candidates must possess analytical skills and the ability to build relationships across teams. This is a dynamic role aimed at enhancing customer orientation.

Formación

• Skilled in building relationships and influencing across the organization.
• Capable of applying analytical, process-oriented thinking.
• Ability to drive change in multicultural environments.

Responsabilidades

• Ensure timely delivery of products to customers.
• Lead accuracy agenda for the central warehouse.
• Monitor order flow and secure information flow.

Conocimientos

Collaboration

Analytical skills

Stakeholder management

Effective communication

Customer orientation

Descripción del empleo

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own, and operate shopping centres that are anchored by IKEA and create walkable communities by including residential, office, and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women, and the environment.

Job Description

1. Ensure that customers receive their products delivered to the desired delivery address within the agreed time, quality, and at the lowest possible costs.
2. Secure the market setup for customer order flow from fulfilment units to customers.
3. Achieve and maintain the highest level of accuracy through correct and proper administration.
4. Lead the accuracy agenda for the central warehouse with a right-first-time attitude.
5. Reach excellence in securing the customer promise/demands.
6. Control and maintain the range and order allocation setup.
7. Monitor the order flow and secure qualitative information flow to concerned parties.
8. Be inspired by the IKEA vision, values, and culture.
9. Lead the business through people.
10. Apply strategic, tactical, and operational approaches for analyzing business opportunities from a customer perspective, especially in challenging situations.
11. Prioritize customer orientation and consider the impact on the customer when making decisions.
12. Understand IKEA business and customer needs, and influence accordingly.
13. Possess good business understanding: key performance measurements used to plan, follow up, and steer the business with a customer-centric approach.
14. Have very good knowledge of IKEA processes, supply chain, warehousing operations, and service business to ensure excellent customer fulfillment.
15. Understand customer and co-worker needs, demands, and expectations in the market.
16. Possess good stakeholder management skills: ability to identify and involve relevant stakeholders in projects, processes, or questions.
17. Have excellent knowledge of relevant IT systems, solutions, tools, calculation methods, and analysis within the function.

Qualifications

1. Collaborative mindset: skilled in building relationships across the organization, influencing, and using effective communication and negotiation skills.
2. End-to-end orientation: capable of applying analytical, process-oriented thinking, including planning and maintaining work processes.
3. Ability to operate within the global framework to achieve local, market, and organizational goals.
4. Ability to identify needs and drive change within the organization, especially in multicultural, interdependent, and matrix environments.
5. Analytical skills to translate business and customer needs into development initiatives.

Additional Information

Capabilities:

• Supporting and cooperating
• Interacting and presenting
• Analyzing and interpreting
• Adapting and coping